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CBRE Director, Account Transitions in Los Angeles, California

Director, Account Transitions

Job ID

14678

Posted

13-05-2021

Service line

GWS Segment

Role type

Full-time

Location(s)

Phoenix - Arizona - United States of America, Los Angeles - California - United States of America, San Francisco - California - United States of America, Seattle - Washington - United States of America

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. We deliver consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Job Title: Transition Director

Reports To:Divisional Transition Director (DTL) – Global Transitions Team

Location:Americas – Time Zones: PST Preferred; CST, EST & MST Optional (Bay Area, Seattle, LA, Phoenix, Denver)

Role Purpose

This person will lead multi-disciplined project teams as part of the Global Transition Team (GTT) organization to ensure overall success of projects and programs supporting strategic business in Global Workplace Solutions (GWS). This work is predominantly mobilizing new client accounts and expansion/transformation of existing accounts. This individual will provide on-going leadership and direction for these projects by facilitating planning sessions and client meetings, assessing risk, implementing mitigation plans and communicating with key decision-makers.

JOB SUMMARY

  • Accountable for transition success & primary point of contact for client on Americas or small multinational projects.

  • Responsible for setting and driving transition objectives and performance indicators; works with PMO to drive timely completion of all transition milestones

  • Escalation point for core and extended project team.Recognizes, applies and captures lessons learned all throughout the process.

  • Responsible for hand-off to Account Team and assists with Stabilization.

  • Occasionally participates in pursuit process, representing qualifications of the GTT Team.

MAJOR TASKS

  • Escalation point for core and extended team on the project.Recognizes, applies and captures lessons learned all throughout the process.

  • Supports the client pursuit process, including solution and transition strategy development and yellow pads/presentations as needed.

  • Lead transition planning efforts post-award prior to Kickoff, including team mobilization.

  • Leads the core and extended transition team to ensure all transition commitments are met and delivered in the agreed timeframe following the GTT transition process. This leader typically delivers exceptional outcomes.

  • Manages and strives to control the transition budget, forecast any deviation, and provide required reporting.

  • Lead the Go Live strategy and “war room” to ensure successful Day 1. Ensure contract obligations are met and transition deliverables are satisfied using the GTT best practices, tools and processes. Manage project closeout process including Transition Improvement Process (TIP) completion and operational handoff to account leadership.

SUPERVISORY RESPONSIBILITIES

  • Shows proactive leadership, can guide and lead in the absence of a DTL; knows all transition roles and responsibilities and can execute autonomously.Proactively steers direction through transition and can seamlessly interact with all stakeholders and clients.

  • Lead matrix project team made up account Alliance Director, Divisional Director and SME's from functions and business for any project type and under any complexity (Demobilization, Transformation, Global Projects).

EDUCATION and EXPERIENCE CERTIFICATES and/or LICENSES

  • Bachelor's degree with an emphasis in Facilities Management, Business Administration or related field

  • Minimum 15 years progressive leadership experience

  • MBA or advanced degree preferred

  • Professional background with systems implementations, mergers/acquisitions, re-engineering or other large/complex projects

  • Deep operational knowledge in complex organizations

  • International work experience preferred

COMMUNICATION SKILLS

  • Responsible for planning efforts leading up to Transition Kickoff; hosts client facing transition kickoff events.Review Transition Bulletins and reporting from relevant project teams.

  • Able to understand current processes and can proactively explore new ideas to increase quality, efficiency, effectiveness, and able to lead others through process improvements.

  • An expert in presentation, oral communication and written response.

  • A change leader, able to drive improvements across the organization partnering with stakeholder groups across all of GWS.

FINANCIAL KNOWLEDGE

  • Understands impacts and cascade effects of managing time and expenses. Understand transition budget developments and how to expertly manage to each established budget.

AUTONOMY / IMPACT

  • Expert at ensuring all scope is accounted for within the transition plan; can proactively develop custom components based off client needs and can lead the development of new components into the standard plan.

  • Can predict possible risks and proactively develop mitigation plans with the appropriate stakeholders. Can lead teams through solutions and enable successful outcomes.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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