Experience Inc. Jobs

Description We are seeking a diligent individual to fill the role of a Junior Customer Service Support in our team. This role is based in Los Angeles, California, and offers a long-term contract employment opportunity. As a Junior Customer Service Support, you will play a crucial role in maintaining customer satisfaction by efficiently processing orders, providing quality sales support, and effectively handling customer feedback.

Responsibilities:

• Efficiently process customer orders and ensure accuracy in order entries

• Provide support to the sales team by conducting thorough 'buddy checks' on sales orders

• Accurately enter quotes and ensure all details are correct before processing

• Handle customer feedback by ensuring all entries are accurately recorded and addressed

• Utilize excellent customer service skills to effectively resolve customer inquiries and maintain high customer satisfaction

• Monitor customer accounts and take appropriate action where necessary

• Collaborate with team members to ensure all customer needs are met and exceeded

• Maintain up-to-date knowledge of our products and services to provide accurate information to customers

• Ensure all customer interactions are recorded and updated in the system

• Adhere to all company policies and procedures in all interactions with customers. Requirements • Proven experience in Customer Service roles is necessary.

• Demonstrated skills in Sales, including upselling and cross-selling.

• Proficiency in Order Entry systems and procedures.

• Comfortable providing Quotes to customers and explaining pricing structures.

• Experience in gathering and analyzing Customer Feedback to improve service levels.

• Strong communication and interpersonal skills.

• Ability to work well in a team environment.

• Excellent problem-solving capabilities.

• High level of accuracy and attention to detail.

• Ability to handle multiple tasks and prioritize effectively.

• Comfortable working in a fast-paced, dynamic environment.

• Proficient in Microsoft Office Suite, particularly Excel and Word.

• High school diploma or equivalent required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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