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ABOUT THE ORGANIZATION

SMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals.

The anticipated salary range for this role is between $75,000.00 and $110,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Our mission is to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.

To achieve our mission to be the 'bank of choice' for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal 'high touch' services of a smaller bank.

Specialties:

Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International Services

GENERAL SUMMARY:

The Cash Management Services Officer (CMSO) is responsible for providing direct support for clients who utilize cash management services, including customers in the Japanese Banking Division. The CMSO utilizes an in-depth knowledge of cash management products and customer service skills to provide exceptional customer service, maintain quality relations with existing customers, recognize cross-selling opportunities, and provide subject-matter-expertise to Relationship Managers (RMs) to build their cash management knowledge.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Assist customers via telephone, video and/or in person at the customers’ place of business with the implementation of cash management products/services such as Business Online Banking, ACH, Wires, Positive Pay, Remote Deposit Capture and Bill Pay..

• Assist customers/users with cash management products and services; troubleshoot issues: technical issues, user access, train customers/users.

• Assist RMs in their analysis and evaluation of potential cash management solutions and services.

• Lead customer reviews of cash management services (such as online banking, ACH, wires, positive pay, remote deposit capture); perform on-site reviews (for RDC) as needed.

• Maintain current knowledge of cash management trends, customer needs and provide insights and recommendations to Product Managers.

• Partner with Product Managers to create user guides and training manuals in Japanese; deliver training to customers/users in Japanese (or English if preferred by the customer/user).

• Maintain a thorough knowledge of bank policies and procedures.

• Provide timely and responsive customer service.

• Perform other duties as assigned.

POSITION SPECIFICATIONS:

Education: Bachelor’s degree in Marketing, Business or equivalent work experience.

Skills/ Qualifications:

• Fluent in Japanese (spoken and written).

• Working knowledge of cash management products and services such as Business Online Banking, ACH, Wires, Positive Pay, Remote Deposit Capture and Bill Pay.

• Strong oral and written communication and interpersonal skills consistent with requirements to be successful in a business-to-business sales environment, and customer service.

• Time management, problem solving, and project management skills.

• Proficient in Windows-based operating systems and office suites (Microsoft Word, Outlook, Excel, PowerPoint); spreadsheet applications to organize data used for advanced data analysis.

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE

Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure . Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.