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Assistant Manager Consumer Lending ProductionApply (https://usc.wd5.myworkdayjobs.com/ExternalUSCCareers/job/Los-Angeles-CA---University-Park-Campus/Assistant-Manager-Consumer-Lending-Production_REQ20153747/apply) USC Credit Union Los Angeles, California

This position leads the delivery of consumer loan products, overseeing the origination and processing teams. The role focuses on optimizing workflows to enhance the member experience and meet production targets for consumer loans and ancillary products. Strong leadership skills are required to train and guide team members while ensuring compliance with relevant regulations. Responsibilities include utilizing data analytics for reporting, achieving service level agreements (SLAs), and driving team performance and member satisfaction.

Responsibilities include, but are not limited to:

• Manage and lead the origination and processing teams.

• Ensure a seamless and positive experience for members by reducing application turnaround times and maintaining clear communication channels.

• Identify and implement process improvements to streamline loan origination and processing wo rkflows.

• Develop and implement procedures for loan originations, ensuring they are carried out efficiently and effectively.

• Ensure loan delivery c omplies with all relevant regulations and internal policies.

• Utilize data analytics for performance reporting and decision-making.

• Achieve and maintain service level agreements (SLAs) to enhance team performance and member satisfaction.

Compensation:

The annual base salary range for this position is $60,000 - $80,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Why USC Credit Union is a great place to work:

• Medical through USC Network, Blue Cross, and Kaiser: https://employees.usc.edu/medical/

• Dental: https://employees.usc.edu/dental/

• Vision: https://employees.usc.edu/vision/

• Dependent Care and Health Care Flexible Spending Accounts (FSAs): https://employees.usc.edu/fsas/

• Retirement with up to 10% employer contributions: https://employees.usc.edu/usc-retirement-savings-program/

• Tuition reimbursement: https://employees.usc.edu/tuition-benefits/

• Paid Time Off (PTO) including, up to 24 vacation days (based on tenure), 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty: https://employees.usc.edu/time-off/

• Life and voluntary insurance benefits: https://employees.usc.edu/insurance-benefits/

• WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents, that help them thrive in all areas of work-life wellness: https://workwell.usc.edu/

• Other generous perks and discounts: https://employees.usc.edu/perks

Minimum Education: High school or equivalent Minimum Experience: 5 years at a financial institution, interpreting and applying pertinent policies, procedures, regulations, and requirements Minimum Skills: Knowledge of credit union service standards and loan operations, as well as all relevant local, state, and federal regulations governing financial institutions. Experience in a management or leadership role. Written and oral communication skills, able to provide both detailed information and summaries to relevant stakeholders. Preferred Education: Bachelor's degree Preferred Skills: Experience in a management role at a financial institution. Knowledge of human resources processes, and experience interviewing, mediating, and teaching/training staff. Written and oral fluency in Spanish and/or other foreign languages. Experience with social media and multi-platform communications and marketing plans.

REQ20153747 Posted Date: 08/28/2024