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Hawaiian Airlines Airport Guest Service Agent in Los Angeles, California

Requisition Number 21-0571

Post Date 5/17/2021

Title Airport Guest Service Agent

Department Airport Operations

City Los Angeles

State CA

Part-Time Yes

Part-Time Weekend No

Shift Varies

Days Off Varies

Description

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world

Position Overview

Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate.

Our best Guest Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.

Pay and Benefits

This position is covered by a collective bargaining agreement and the Los Angeles Airport Living Wage Ordinance. The current pay for this position is $16.50 per hour with medical benefits or $22.05 per hour without benefits. Flight benefits are offered.

Work Schedules

This position is covered by a collective bargaining agreement. Work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift (early morning, afternoon and evening shifts). Work schedules are set, however may change throughout the year should flight schedules change. Shifts may be extended before or after the scheduled end time based on operational need.

Watch a brief two-minute video to learn more about the position.

Pay and Benefits

This position is covered by a collective bargaining agreement and the Los Angeles Airport Living Wage Ordinance. The current pay for this position is $16.50 per hour with medical benefits or $22.05 per hour without medical benefits.

This position is part-time with flight benefits offered.

Work Schedules

This is a part time position. Work schedules are 5 days on with 2 consecutive days off. Each shift is 4 - 6 hours and could be extended to 8 based on operational need. Shifts start as early as 4:00am and end as late at 1:00am.

Work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift. Work schedules are set, however may change throughout the year should flight schedules change. Shifts may be extended before or after the scheduled end time also based on operational need.

Requirements

Minimum Requirements

  • Legally authorized to work in the United States

  • Minimum age 18 years old

  • Possess a high school diploma or equivalent education

  • Valid driver’s license issued in the United States (driver’s permits and provisional driver’s licenses not allowed)

  • Ability to lift up to 70 lbs. when checking in guests’ bags

  • Ability to work any shift awarded

  • Ability to complete pre-employment drug test and if hired, random drug testing

  • Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)

  • No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position. Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable.

Preferred Qualifications

  • Airline experience

  • Customer service experience in the hospitality industry

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 91st year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares), and become a fan on its Facebook page (Hawaiian Airlines). For career postings and updates, follow Hawaiian’sLinkedInpage.

For media inquiries, please visit Hawaiian Airlines’online newsroom.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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