Experience Inc. Jobs

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Thrive at work and at home:

· Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE !

· Family building benefits include fertility coverage and adoption/surrogacy assistance.

· 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

· Paid time off, including in support of volunteer and parental leave needs.

· Educational and training opportunities through company programs along with tuition assistance and student debt support .

· Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !

Job Summary:

Trane in New York & Long Island is hiring a Service Coordinator II to join our team. In this critical role, you will be the central hub of our service department, responsible for planning, coordinating, controlling, and directing activities of operational resources for our controls team. You will coordinate the execution of service agreements and repair work, ensuring the procurement of appropriate labor and materials for work completion within financial standards. Additionally, you will coordinate and liaise with the team of service coordinators across New York and Long Island. Daily interactions will include customer communication, liaising with Field Technicians, and coordinating job priorities with Service Managers and fellow Trane associates. Your role is vital to the seamless operation and success of our service department.

Where is the work:

This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.

Responsibilities:

• Coordinate service resources, dispatch, and assign team members to projects.

• Schedule personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.

• Interact and communicate with all Project Managers and HVAC Field Technician Supervisors to assign/dispatch Controls Technicians and HVAC Technicians (when needed)

• Coordinate operations interaction with the Parts Department and Acquisition, as necessary.

• Maintain customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.

• Generate work orders, review project paperwork, forward project paperwork to Project Administrators, and generate various reports.

Qualifications:

• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone and in email/writing

• Must be organized with the ability to multi-task and prioritize daily interruptions.

• Must be able to work independently and make informed decisions.

• Must be able to work well with others as a team.

• Strong attention to detail and enjoy working in a fast-paced environment.

• Strong critical thinking skills and strong organizational skills.

• Effective and clear communication skills.

• Ability to take direction and demonstrate innovation.

• Knowledge of Word, Excel, Outlook, and Windows.

• Flexibility to work overtime, as required.

• Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls encouraged

Compensation:

Base Pay Range: $60,000-75,000

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.