Experience Inc. Jobs

Job Information

Institute for Community Living, Inc. Director of Social Services-SL530101 in Long Island City, New York


NOTE: All applicants must comply with ICL”s vaccination policy. Individuals selected for employment cannot begin working until they provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).


Direct the social services staff to provide counseling, entitlement, health and educational programsand social services. Coordinate clinical services on site.

ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be madeto enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.

  1. Ensure adequate mental health, medical, social services, housing placement and substanceabuse services for all clients2. Control the quality of services through formal supervision, case conferences and consultationto ensure a high standard of services3. Evaluate assessment documentation and establish criteria for program admission4. Communicate with referral agencies on admission criteria and bed vacancies5. Review charts and database entries6. Work with program director and staff to support clinical work7. Establish an ongoing training program and staff development to ensure professional andinformed service8. Implement casework policies and procedures to ensure continuity of services9. Manage collection and analysis of client and program data to generate reports and evaluateprograms10. Intervene in major crises to ensure the well-being of staff and clients11. Provide technical assistance to case management team as needed

12.Work jointly with contract medical / mental health providers to ensure timely delivery ofservices13. Provides supervision and oversight to supervisory clinical staff (see positions supervised above)

  • Manages the completion of time clock edits of staff who report to this position.

  • Monitors subordinates’ compliance with the agency's time and attendance policy;recommends disciplinary action for those out of compliance.

  • Completion of performance evaluations.

  • Conducts staff supervision in the absence of the Program Manager.

  • Assists with disciplinary actions by participating in disciplinary counseling, completingdisciplinary action reports, and recommending employee terminations as needed.

  • Monitors whether staff have attended required in-service training and schedulesemployees to attend both in-service training and training provided by vendors; conductstraining on clinical subjects, charting, fire safety plan, fire drills, emergency plans andprocedures, building security, volunteers and interns, and site specific exposure controlplan.

  • Promotes positive employee morale and a culture of compliance in the work environmentto stop or eliminate sexual harassment or any form of employee harassment or employeediscrimination; responsible for taking complaints of sexual harassment, informing theHuman Resources Department of the complaint, and investigating the complaint (asdirected).

  • Monitors employee accrual totals, approves or recommends approval of employeerequests for time off, and notifies the Department of Human Resources when anemployee should be placed on or taken off Family and Medical Leave (FMLA). Maintainscontact with staff while out on FMLA.

  • Participates in employment interviews that meet federal, state, and agency regulatoryguidelines.

  1. Has on-call responsibility.15. Perform other duties as assigned


  • Knowledge of the management process, especially as it applies to not-for-profit organizations

  • Knowledge of Microsoft Office software

  • Effective staff management skills: Planning, scheduling, assigning and directing of work;appraising performance; rewarding and disciplining; and addressing complaints and resolvingproblems.; selecting, training and developing employees; directing employees toward desiredobjectives; delegating, motivating, and controlling the essential work functions (e.g.developing performance standards, measuring results, taking corrective action)

  • Effective organizational skills (e.g. planning, scheduling, prioritizing tasks, organizing andallocating resources)

  • Financial/accounting skills sufficient to understand the program’s budget and related financialreports

  • Effective college-level problem-solving skills

  • Effective interpersonal skills

  • Ability to work with diverse individuals

  • Ability to work as a member of a team

  • Ability to make reasonable and sound evaluative judgments

  • Ability to create, compose, and edit written materials, including business reports andcorrespondence

  • Ability to read and understand government regulations

  • Ability to effectively and efficiently respond to questions from employees

  • Ability to present information to executive management, persons served, and employees

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:Master’s or Doctoral degree in Human Services field (Social Work, Psychology, Nursing, RehabCounseling, Counseling, etc.) plus a minimum of 3 years progressive supervisory experience in ahuman services setting.