Job Information
Cargomatic Sr Customer Success Manager - North East in Long Beach, California
Who We Are
Join a rapidly growing company revolutionizing the trucking industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. Cargomatic is transforming the way goods move around metropolitan areas by connecting shippers and commercial truck drivers with mobile technology. We are solving complex, real-world problems every day, and giving full transparency to the shipping process.
Customer Success Specialist
Cargomatic is seeking a Sr Customer Success Manager to join our team. You will collaborate with teams across the Cargomatic network to ensure all shipment operations are running smoothly. The ideal candidate will demonstrate exceptional skills in time management, organization, attention to detail, communication, and customer service. The right candidate will be comfortable in an "all hands on deck" team environment, is a creative and analytical problem solver, and can thrive in a fast-paced, start-up culture.
Job Duties
Engage with our customers daily as the main point of contact for our company, providing timely responses and owning all communication through email, phone, and reporting.
Perform day-to-day operations for customers along with other duties as assigned
Collaborate cross functionally with internal stakeholders (Sales, Account Management, Carrier Operations) to enhance customer experience and ensure metrics are met to customer expectation
Own the improvements and upkeep of your weekly account data metrics and other key SLA's set forth by the Customer Success Manager
Identify opportunities for new products, processes, and initiatives to support the growth and engagement of our customers
Build processes and SOPs to transfer daily tasks to our offshore support staff
What You’ll Need
Great communication skills and ability to think on your feet
Demonstrable skills in customer support and satisfaction
Ability to learn and adapt quickly to new concepts and technology
Intermediate to advanced working knowledge of Microsoft Excel
Strong written and oral communication skills
Exceptional problem solving and analytical skills
Comfort with ambiguity and rapidly shifting priorities
Ability to work with a sense of urgency and prioritize daily tasks
Company Benefits
Competitive pay
Great medical, dental, and vision insurance options
Flexible paid time off (PTO)
Work in a high-growth company redefining logistics and supply chain
The expected salary range for this role is $100,000 to $120,000. The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
To learn more about how we use your data, Click Here (https://cargomatic.com/privacy-notice-for-california-candidates/) .
Powered by JazzHR