Job Information
House of Blues Assistant Box Office Manager, O2 Academy Brixton in London, United States
Job Summary:
Venue: O2 Academy Brixton
Company: Academy Music Group
Location: London
Reports to: General manager
Working hours: Full-time
Role
The Assistant Box Office Manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events.
Our team
O2 Academy Brixton is a prestigious and internationally renowned venue, where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.
About you
Experience in a box office environment within the live entertainment industry
Knowledge in using digital ticketing platforms
Proven track record in customer service
Proficient in Microsoft Office packages
Good communication and diplomacy skills
What we need
Client and customer service experience
Enthusiasm for the live events industry
Flexibility to work irregular hours (weekends/evenings/public holidays)
Willingness to build positive working relationships
A proactive organiser with clear attention to detail
What you’ll be doing
Support an efficient and smooth box office service
Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
High quality customer service
Maintain first-rate relationships with clients, partners and audiences
Ensure accurate and timely sales of all ticketed events
Monitor ticket allocations to maximise sales through Ticketmaster
Make sure all paperwork and reporting is completed and professionally retained
Supervise casual box office employees as required
Proactively administer all accessible ticketing requirements and communications
Financial reporting and administration
Reconciliation and cash management
Maintain ticket stock and Ticketmaster equipment
Support the Company’s charitable and guest ticketing services
Troubleshoot and report technical issues
Work collaboratively with the venue team, partners and Company head office • Publicly represent the venue and Company in a professional manner
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
Our company
Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.
AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE: 6TH MAY 2024. We reserve the right to close applications at any time.
#AMG
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.