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At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:

Trane in London, ON is looking for an Account Manager - Systems to join the team. In this capacity, the Account Manager would be responsible for developing long-term customer relationships and maximizing account penetration and customer retention with contractor and consulting engineer/architect accounts, as well as mentoring a team of Account Managers.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including Extended Health Care (EHC) that includes fertility coverage, Company-funded Health Care Spending Account (HCSA), and holistic wellness programs – WE DARE TO CARE!

• Defined Contribution Pension Plan with a 2% Basic Company contribution and up to a 3% Company match on your contributions = up to a 5% Company contribution.

• Paid Time off , including volunteer time off to support your volunteer efforts in your community.

• Educational and training opportunities through company programs along with tuition assistance

• Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) *!  *

Where is the work:

Due to the nature of this role, this position has been designated as a Hybrid work schedule, with work performed onsite 3 days each week.

Responsibilities:

• Utilizes Account management process to identify key customers and to develop specific action plans to grow identified accounts.

• Identifies potential opportunities with existing and new customers.

• Collects project data and compares to the office’s capabilities.

• Converts leads into opportunities by assigning the appropriate sales process, identifying the required project team members, making assignments, and communicating the next steps in the process.

• Develops relationships with multiple buying influences in the customer’s organization, including project managers, project engineers, construction, purchasing, and accounts payable.

• Gathers and validates preliminary information and performs facility walk­through, construction plan review or other requirements.

• Determines project needs, constraints, and responsibilities to meet all of the customer’s HVAC system design and installation requirements.

• Develops, evaluates, and discusses possible solutions with customer.

• Develops preliminary project fulfillment schedule.

• Responsible for project take-off, selection, pricing, and integration of equipment, controls, and services.

• Responsible for the preparation and review of the proposal.

• Validates the preliminary proposal with customer.

• Determines proposal price and selling strategy.

• Reviews and compares contract terms and conditions with Trane contract standards.

• Presents the proposal and negotiates price, terms, and conditions with customer.

• Follows up with buying influences.

• Prepares transition documents and communicates project readiness for assignment to operations team.

• Resolves major deviations from scope with team after Project Scope Validation.

• Determines needs, develops and executes an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable and successful partnership.

• Provides total account business activity reports and annual forecasts.

• Provides knowledge and consultation in the form of developing HVAC system related solutions for the customer’s problems, including financial and performance-based considerations.

• Consistently ascertains customer needs and current market opportunities. Assembles, coordinates and interacts with sales team as needed for customer penetration and project acquisition.

• Coordinates with consulting engineers in writing project specifications.

• Coordinates with Estimators in the interpretation of specifications and preparation of proposals.

• Responds to customer needs by identifying systems, products, generating quotes and closing orders.

• Authorizes replacement, credit, or refund as necessary to facilitate the refund/exchange process including negotiation of backcharges and customer disputes.

• Assists customers in answering technical questions on HVAC systems, Trane products, and system application alternative, BAS, installation, operation, maintenance, and problem resolution.

• Recommends account assignments within the team.

• Responsible for coordinating account coverage (assigning primary and secondary Account Managers) and maximizing share of available customer business.

• Assists Sales Manager in performance monitoring and appraisal of team members.

• Responsible for coaching and mentoring team members.

• Responsible for communication flow between team members and business leadership team.

• Schedules, coordinates, plans, and leads team meetings on a regular basis.

• Flexibility to work outside normal work hours, as required.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.