Experience Inc. Jobs

Description

Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are looking for an exceptional leader who is passionate to deliver best-in-class customer experience, who thinks and acts globally, and who has the ability to simplify processes to join us as a Learning Experience Designer [LXD] for Prime Video Trust & Safety.

As a Sr. Program Manager, you will play a vital role in assessing the current learning journey of the operators, identifying opportunities to standardize onboarding experience and drive parity across Operations, and implementing the right training processes and solutions to accelerate the learning curve and enhance a holistic learning experience. You will identify current learning experience pain points and gaps, invent new training solutions and simplify processes in partnership with business stakeholders across teams globally.

We're looking for a candidate who is passionate about providing exceptional learning experiences, thinks globally, can take ownership of key projects, and has the ability to contribute to innovative ideas. This role will independently manage implementation across a curriculum, including User Acceptance Testing (UAT), Learning Management System (LMS) execution, owning communications for global stakeholders, content users and program leads from needs analysis, through implementation, and feedback collection, managing these trainings and meetings effectively.

Key job responsibilities

• Identify new learning technology and tools to minimize the development and deployment time and maximize learning effectiveness

• Analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities

• Assess current learning experiences of the team – Operators, Managers and ICs

• Identify pain points and gaps in the current learning experience

• Establish feedback mechanisms to identify improvement opportunities

• Design, develop and launch scalable training processes, solutions for post onboarding support, content building and leadership development programs

• Partner with Operations team, program managers, subject matter experts (SMEs), and other key stakeholders to identify target audience training needs against required training timelines

• Conduct stakeholder and SME interviews to determine, recommend and document project instructional standards, learner engagement strategies and evaluation plan

• Design and develop course content included but not limited to measurable learning objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations, reference glossaries, and knowledge assessments

• Utilize ADDIE, SAM, Kirkpatrick and other recognized models to rapidly design, develop, and publish engaging course content and learning activities for ILT, online and virtual modalities with continuous evaluation/improvement cycles for the course content

• Support LED goals and initiatives

About the team

The LED (Learning Experience and Leadership Development) team is responsible for driving high quality learning journey content for our associates located across the globe. This includes entire learning lifecycle of an operator, creating engaging processes and tool content, building tool kits, coordinating leadership development programs and performance support aids for all global sites.

Basic Qualifications

• Experience of program or project management, including owning program strategy, end-to-end delivery, and communicating results to senior leadership

• Experience explaining complex topics to a novice audience

• Demonstrated use of multiple learning methods and linking appropriate methods with learners and outcomes

• Demonstrated adult learning implementation and driving performance through impactful training

• Experience in Instructional Design, Instructional Technology, or Learning Technology eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Vyond, and Captivate and other video editing and graphic design software

• Experience using data and metrics to determine and drive improvements

Preferred Qualifications

• Bachelors or Master’s Degree in Instructional Design, Education Technology, or similar field

• Experience in instructional design within a related field (big data, speech and language data, etc.) is a plus

• Industry certifications in leadership development, instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate

• Experience working in a scrum-based development cycle

• Experience working on a fast-paced Instructional Design team

• Experience working on a leadership development team

• Experience working with Learning Management Systems (LMS) such as Cornerstone

• Designing and delivering central knowledge bases and in-app learning solutions.

• Psychometric and Personality assessments, Understanding of adult learning theory and course facilitation; trained in coaching.

• Ability to assess training effectiveness and ROI to stakeholders and leaders

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.