Job Information
Janus Henderson Investors Sr. Investment Tech Support Analyst in London, United Kingdom
Why work for us?
A career at Janus Henderson is more than a job, it’s about investing in a brighter future together .
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you!
Your opportunity
Ensure the team meets or exceeds agreed service levels
Ensure pro-active application monitoring is conducted daily.
Ensure support calls raised by users are allocated and resolved, effectively.
Co-ordination of regular communication of issues, both with IT and via business communications
Be a ‘Gatekeeper’ for the production environment through regular reviews with product owners.
Strive to drive down IT incidents through root cause analysis and championing of technical debt requirements.
Carry out other duties as assigned.
What to expect when you join our firm
Hybrid working and reasonable accommodations
Generous Holiday policies
Excellent Health and Wellbeing benefits including corporate membership to ClassPass
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses, tuition/qualification reimbursement and more
All-inclusive approach to Diversity, Equity and Inclusion
Maternal/paternal leave benefits and family services
Complimentary subscription to Headspace – the mindfulness app
All employee events including networking opportunities and social activities
Lunch allowance for use within our subsidized onsite canteen
Must have skills
Experience of working within a support or IT project team in the Asset Management.
Experience of supporting Order and Execution Management systems such as Charles River, Bloomberg TSOX, Liquidnet, Market Axess and Tradeweb.
Ability to liaise and articulate issues, concepts and ideas at all levels.
Good communication skills, dealing with clients and colleagues at many different levels.
Good time management / planning
Hands on approach with a high degree of Business & Technical understanding.
Questioning and analytical ability, able to form conclusions and make recommendations from issues that arise.
Proficient technical understanding of the principles of database, network, and application structures.
Sound problem solving and investigative skills.
Experience in querying SQL Server or Oracle databases
An understanding of software testing methodology.
Nice to have skills
Solid understanding of Business Information tools, such as Reporting Services, Cognos, Qlikview, Bamboo and Crystal Enterprise.
Proficiency in Active Directory, JIRA, PowerShell, Excel VBA
Understanding of project management methodologies, such as Agile and Waterfall
Potential for growth
Mentoring
Leadership development programs
Regular training
Career development services
Continuing education courses
You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.
At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com.
Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).
All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
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