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Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the health care system and improving the lives of people and communities.

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

About the Role:

In healthcare, evolution doesn’t just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum.

As the fastest growing part of the UnitedHealth Group family of businesses, we’re expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We’ll provide the investment, support, and resources to advance your career. You’ll provide the talent, ambition, and drive. Together we’ll create a new future for healthcare. It’s the opportunity to do your life’s best work.

As a Service Delivery Manager, you will be responsible for managing the support and delivery of our Enterprise Imaging managed service across multiple NHS hospitals including delivery of contracted service commitments & continual service improvements.

Primary Responsibilities :

§ Establish and build relationships with key customer contacts, ensuring their needs are understood and met

§ Drive operational success working with the wider Change Healthcare team to ensure Key Performance Indicators and contractual commitments are met.

§ Continually seek opportunities to increase customer satisfaction and deepen customer relationships.

§ Deliver service reporting, and host regular SLA reviews.

§ Drive up-selling of products (e.g. services, hardware/applications, licenses etc.)

§ Supervise escalation process, manage incidents, problems and customer communications

§ Review and arrange relevant customer training

§ Provide single point of contact for customer within Change Healthcare

§ Retention and growth of support/service revenue

§ Management of change requests and third party services

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications :

§ Qualified to degree level or by experience in business information technology or computer science.

§ Experience in technical support, preferably in the medical imaging industry.

§ Management of IT service delivery, preferably in a Healthcare market.

§ Strong understanding of Radiology Imaging Workflow.

§ Excellent communication and problem-solving skills, commercial acumen, ability to address difficult situations, build rapport and develop key stakeholder relationships.

§ Ability to work independently and as part of a team.

§ Ability to work under pressure and meet deadlines.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

Careers with Optum. Here's the idea. We built an entire organisation around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care must go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2023 UnitedHealth Group. All rights reserved.