Experience Inc. Jobs

Description

Interested in joining a new exciting venture? Curious to be at the heart of where innovation meets customer obsession? Amazon UK Fresh (AUKF) delights customers with online and in store grocery offers. We are the first convenience grocery store to offer Just Walk Out Technology in the UK. Our in store checkout-free shopping experience is made possible by our Just Walk Out (JWO) Technology, which automatically detects when products are taken from, or returned to the shelves, and keeps track of them in a virtual cart. When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your Amazon account and send you a receipt. Designed and custom-built by Amazonians, JWO uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! We are incredibly proud of our selection too. We offer a mix of everyday essentials, local favourites and seasonal items we think you’ll want and love, all at great prices. We’re also excited to offer delicious ready-to-eat and ready-to-heat meals. Our goal is to be Earth’s most customer-centric company and we are just getting started.

The AUKF Central Operations team sits between Corp Teams and Stores, our role is to help improve our associates experience and delight our customers. A key role in the team is Labour Planning & Management. To meet our customers and business' needs we need to make sure we have the right resources in our stores and continuously find ways to improve efficiency.

An have an exciting opportunity to join the AUKF Central Ops team as a Senior Labour Planning & Management Program Manager. Working from London or Manchester you will own and develop tools and reporting, produce the labour plans by store and identify and deliver of projects to improve efficiency. We are looking for an exceptionally motivated and talented Senior Program Manager with experience of labour resource and optimization who want to join an ambitious, innovative and customer obsessed program.

Key job responsibilities

• The building of the store labour plans with consideration to store specific processes or features. You will review new stores and retrofit projects to calculate labour impacts, supporting with ideas to simplify. Development of systems, tools, reports and mechanisms to improve plans and create 'what if' scenario impacts.

• Production of reports of actual versus plan (annual, quarterly, monthly, weekly) with action driven documents for improvements.

• Owning the workforce roadmap to optimize our resources; identifying, shaping and implementing projects to improve labour efficiency (including time, motion and pace programs).

• Development and maintenance of Day In The Life Of (DILO) and shift patterns.

About the team

The role is within the AUKF Central Operations team, we are a team with broad skills and experience to:

1) program manage new stores and complex programs

2) support Activity & Change Management to stores

3) own processes and ops integration of projects, tools and systems

4) store launches

5) asset protection

6) CS programs

We are open to hiring candidates to work out of one of the following locations:

London, GBR | Manchester, GBR

Basic Qualifications

• Experience in program or project management

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience using data and metrics to drive improvements

• Experience in physical retail labour planning is required

Preferred Qualifications

• Experience defining program requirements and using data and metrics to determine improvements

• Experience in grocery

• Qualified in Time & Motion studies

• Lean six sigma

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).