Experience Inc. Jobs

Description

This role can be based in the UK, Spain, Luxembourg or Germany.

We are looking for bright and ambitious individuals to join the EU 3P Heavy Bulky team to make Amazon the preferred Heavy Bulky platform for our Customers and Sellers, a focus area for EU Amazon. In the 3P Heavy Bulky business we are constantly innovating to deliver best-in-class experience including premium services Scheduled Delivery (SD), Room of Choice (RoC), and additional services like installation, unpacking, recycling etc. to our customers that buy products such as fridges, sofas, large screen TVs, furniture etc. SellerFlex enables 3P Heavy Bulky Sellers to provide FBA parity customer experience whilst shipping from their own warehouse. The role will be responsible to define and execute strategies to bridge Customer and Seller experience gaps, and scale the EU SellerFlex program.

What is the role?

You will join us as a Senior Project Manager and will be responsible to launch and scale the Multi SellerFlex (MSF) in EU, a $1Bn+ opportunity. Key responsibilities will include defining the Go To Market Strategy, owning the project end-to-end. You will own initiatives to improve EU HB Customer and Seller experience.

This role can be flexibly performed from London, Luxembourg, Munich, Madrid, or Milan.

Key job responsibilities

1) Launch Multi SellerFlex (MSF) in EU in collaboration with tech teams to deliver UAT (bug detection) in test environment and lead live testing with selected 3PLs/Sellers

2) Identify, assess and onboard qualified 3PLs to MSF

3) Develop seller recruitment playbook and liaise with CN and EU Country Teams to identify and pitch MSF to eligible CN Sellers

4) Own ongoing performance management of MSF 3PLs, including Topline goals

Basic Qualifications

• Bachelor's degree

• Fluency in Chinese and English language

• Experience in program or project management

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience using data and metrics to determine and drive improvements

• Experience defining program requirements and using data and metrics to determine improvements

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• Master's degree, or MBA in business

• Experience in complex problem solving, and working in a tight schedule environment

• Experience leading process improvements

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.