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Description

Please note: this is a 12 months fixed term contract

After Market Services is hiring for an experienced Product manager with commercial background and familiarity with retail vendor management. You must be comfortable partnering with vendor managers and you should enjoy conducting strategic discussions and driving new ideas. You are the right candidate if you love implementing projects that have a positive sustainable impact and would like to contribute to a better environment by reducing returns while ensuring an improved CX for customers when they return.

Key job responsibilities

In this role, you will partner with the negotiations core team, senior stakeholders and vendor managers to drive and deliver the long-term vision for Damage Allowance (DA) and Return to Vendor (RTV) strategy within After Market Services. To achieve this you will:

Serve as a key player with partner teams during annual vendor negotiations, providing VM trainings, adhoc data analysis, and working to aligning interests for optimal negotiation outcome.

Provide regular updates to the business and be comfortable presenting at VP level.

Build, track and deliver the OP1 & OP2 plans for Damage Allowance and Return to Vendor aligning these across the retail directors and VPs.

Develop tools, pitch decks, and reporting mechanisms working with BI and tech teams.

Examine the cost/benefit of vendor actions to reduce defects and communicate the results of your analysis recommendations throughout the organization

Collaborate with the US counter parts on central tools through the development of vision documents, definition of business requirements, launch and post-launch measurement.

The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, and the ability to work in a fast-paced environment. You will have experience taking a large, complex project and breaking it down into manageable pieces, and delivering in a successful and timely manner.

This role can be based out of London/Madrid/ Munich/ Lux

A day in the life

You must be able to thrive and succeed in a fast paced complex environment. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. You will own a significant P&L goal for AMS and have complete accountability to delivering it. You meet with VMs to unblock negotiations through clear and transparent data, work with tech/BIE teams to generate data dashboards, insights and pitch decks, sent weekly updates to VPs, and participate in high complexity debates with senior leadership.

About the team

EU After Market Services (AMS) mission is to reduce returns and related concessions by helping customers keep what they bought and by removing defects. When items are returned or damaged, we maximize reuse and recovery to achieve Zero Cost of Returns and Zero Inventory disposition, while safeguarding customer and selling-partner trust.

We are open to hiring candidates to work out of one of the following locations:

London, GBR

Basic Qualifications

• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field

• Experience in influencing senior leadership through data driven insights

• Experience working across functional teams and senior stakeholders

• Experience in product or program management, product marketing, business development or technology

• Experience owning/driving roadmap strategy and definition

• Familiarity with retail vendor management processes, and/or commercial negotiations

Preferred Qualifications

• MBA

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