Experience Inc. Jobs

Job Number 24106244

Job Category Food and Beverage & Culinary

Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

Specific areas of focus include developing operationally and commercially sound food and beverage concepts, working effectively with property management teams, external designers, hotel owners and their representatives, supporting pre-opening & hotel conversions. Additional responsibilities include the development of a concept strategy based on brand and type of market and to work closely with the development team to sell our Food & Beverage concept strategy. Thinks creatively and practically to develop, execute, and implement new plans or programs. Gain a full understanding of each market where we have hotels and know our free-standing competitors as well as hotels.

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional areas.

OR

• 2-year graduate degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional areas.

• Strong presentation and public speaking skills, exceptional project management and organizational ability with effective influencing and negotiation skills.

• Negotiating and deal-structuring skills (ability to influence and interface with outside contracts, primarily owners and owner reps).

• Demonstrated understanding and use of market research and market trend information.

• Able to travel up to 50% of working time.

CORE WORK ACTIVITIES

Key Responsibilities:

• Develop operational and commercially sound food and beverage concepts for EMEA region.

• Understand and articulate current food and beverage trends and what drives them.

• Build, manage and maintain an up to date library of commercial sound food and beverage concepts

• Develop and maintain a project tracking process to ensure all stakeholders are up to date on the progress of each project.

• Looks outside of Marriott to identify and implement innovations that improve business performance.

• Operations and generates innovative solutions to approach function-specific work challenges.

• Reviews product & service standards for food & beverage concepts.

• Manages effective partnerships with third party partners, suppliers, designers, consultants, and concept partners when applicable.

• Oversees proper controls to ensure that all third party vendors and consultants deliver concepts & plans in a timely fashion.

• Works with key stakeholders within hotel operations, technical services, design and supply management to ensure all parties assist and support the hotel F&B concepts.

• Ensures continuous communication and alignment with all brand management teams.

• Executes the organization’s mission, goals and objectives and demonstrates through ongoing and direct motivation, communication, group dynamics and leadership.

• Performs other duties as assigned to meet business needs.

Leadership:

• Champions leaders’ vision for product and service delivery.

• Works with peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.

• Makes and executes the necessary decisions to keep projects moving forward toward achievement of goals.

• Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.

MANAGEMENT COMPETENCIES

Leadership

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.

• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides guidance to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations. The following are specific responsibilities and contributions critical to the successful performance of the position:

• Operations Program Design & Development-The ability to lead and/or contribute to establishing operational requirements using various inputs (e.g., market research, brand), develop content that translates to product and service specifications, such that programs can be executed in brand voice at the property level in an efficient & cost effective manner for the Engineering discipline.

• Operations Execution-The ability to systemically implement, evaluate, and sustain operations programs to ensure that the products and services being executed deliver the intended benefits, create value, contribute to guest satisfaction, and meet the needs of the various stakeholders (guests, property staff, brand, CLS, etc.).

• Performance Monitoring-The ability to use available performance metrics to measure the effectiveness of the various operations disciplines, diagnose issues and make recommendations at the property, market, and/or brand-level.

• Operations Accounting and Analysis-Knowledge of profit and loss statements and the ability to accurately plan for and forecast expenses and revenue using appropriate data inputs as part of a financial plan.

• Communications-The ability to use knowledge of communication strategies to effectively convey and disseminate information in a way that enables understanding, “buy in,” and action.

• Project Management-The ability to use a defined process to create and manage a project; this includes defining and achieving success within constraints of scope, time, resources and budget.

• Project Business Planning-The ability to facilitate project planning, approval and funding decisions using a defined process; this includes determining resource needs and work allocation.

Operations:

• Works with directors of operations to execute the Food & Beverage strategy. Continuously seeks to improve operations and ensures compliance with quality assurance standards. Provides support for Area VPs and Area Team for development pipeline.

Sales and Revenue Management:

• Focuses on building the Area’s top line revenue by developing and executing against sales and marketing strategy in all revenue producing areas.

Guest Satisfaction:

• Ensures products and services delivered by the various Marriott brands meet or exceed expectations. Creates customer loyalty leading to increased market share

Human Resources:

• Supports a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success in all area hotels.

Board of Directors/Owner Relations:

• Develops a trusting and respectful business partnership with ownership by meeting or exceeding expectations in operations management and financial performance where applicable.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses computer hardware and software (InDesign and other adobe creative cloud tools)

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Reading Comprehension - Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.