Experience Inc. Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise.

Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide. We are driving Acquirer Platform Transformation (APT), a strategic, multi-year transformation to modernize our Acquirer solutions building innovative products, services, and capabilities that will anticipate our Merchants and Acquiring partner’s needs.

The Acquirer Payment Products Team within NAS manages digital payment solutions driving global acceptance through innovative solutions for Merchants and Partners.

How will you make an impact in this role?

Reporting to the Director of Acquirer Payments Products, the Senior Manager of Acquirer Payments Products will focus on end-to-end new proposition development and go-to-market strategy to serve merchants and partners worldwide in the areas eCommerce, merchant finance, lending, data management, omni-channel POS, treasury, and more. This is a truly blue-sky role, with the opportunity to create exciting payment products from the ground up and we’re seeking someone with a passion for identifying new business opportunities while supporting organic merchant growth.

Primary functions include product strategy, market research, business case development, contract review, sales training, marketing support, and project management.

The role will focus on achieving the following objectives:

• Driving the strategy to implement transformational changes streamlining merchant onboarding and product adoption.

• Identifying merchants’ pain-points, understanding competitive landscape and track market development to evolve product features and capabilities.

• Supporting new proposition built by analyzing and coordinating stakeholders’ contribution.

• Partnering closely with multiple global business partners to deliver a world-class cross-currency eCommerce solution.

• Monitor commercial performance and develop strategies to address any identified issues or opportunities, working closely with key partners.

• Translating complex business processes into consumable steps for internal customer groups.

• Evaluate and prioritise new initiatives through the intake process based on agreed principles and established prioritisation techniques.

• Managing and continuously improving processes end-to-end through feedback, metrics, and benchmarking.

• Supporting GMS initiatives and driving the execution of key initiatives supporting product performance growth.

Minimum Qualifications

• Creative thinker willing to challenge the status quo and develop recommendations.

• Strong interpersonal and collaboration skills, with the ability to influence key stakeholders’ decisions.

• Proven ability to successfully manage multiple strategic priorities in a fast-paced environment.

• Customer-centric with a demonstrated desire to understand and solve for customers’ pain points.

• Experience in product management, leading cross-functional projects involving tech development.

• Demonstrable knowledge of, and track-record working within product and related governance processes including customer-facing collateral and communications.

• 4-year college degree required.

• Experience of card network operations, merchant acquiring, or processing would be a plus.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Product

Primary Location: United Kingdom-London-London

Schedule Full-time

Req ID: 24011526