Job Information
CBRE Residential Services Manager - Carnaby - 6 months FTC in London, United Kingdom
Residential Services Manager - Carnaby - 6 months FTC
Job ID
183111
Posted
17-Sep-2024
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Property Management
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
Residential Services Manager
6 months FTC
Carnaby / West End
Role Purpose
Manage operational activities for all residential properties in the portfolio.
(Multi-site) The properties to be managed are in the West End of London . As with any multi-site role properties and geographical area do change to suit the ebb and flow of company and client requirements.
Key Responsibilities
To develop and maintain a positive image of the buildings in their location
Attend weekly CBRE residential review meetings to ensure the latest updates are communicated
To monitor all activities relating to the sites, reporting and taking action as appropriate
Regular inspections of the building fabric
Undertake all vacant property checks and carry out duties such as flushing units and removing any post
To utilise the portal to manage and resolve all AST and Long Leasehold reactive maintenance requests for the portfolio.
Process all AST and Long Leasehold residential invoices and queries on P2P in a timely manner
To compile and maintain records relating to the sites; e.g. residential health checks, plans, plant testing, etc., taking any action which may be required
Arrange and undertake initial tenant welcome meetings and issue welcome email. Update utility supplier and Council of all tenancy changes
To liaise with all AST and Long Leasehold residential tenants and deal with any operational queries they might have
Arrange and manage all tenant check outs and manage and remedial works to completion.
To attend all AST and Long Leasehold residential tenants’ meetings with the surveying team
To be responsible for Health and Safety compliance on site, and the maintenance of records of all residential properties
To liaise with local authorities as appropriate
To proactively manage risk and deal with insurance issues on site relating to residential claims
To produce regular reports to Estate manager and residential surveying team, as required.
Manage the tenant communications platform Channels.
To be responsible for managing and supporting a team of residential managers and act as the first point of contact for any questions or concerns.
Based in the site office five days per week.
Any other duties as directed by your Line Manager
Person Specification/Requirements
A proven track record within the property management industry, how stakeholders function and the range of services available to clients
Constantly updating knowledge of legislation relating to residential property management, with positive attitude and willingness to learn
Have a proven track record of how to build and maintain client relationships
Develop an understanding of how to build and maintain tenant/customer relationships
Develop an understanding of how to build and maintain supplier relationships
Understanding of key issues to be noted on property inspections and ability to resolve
Understand and use industry/specific IT applications
Understand the principles of service charges, budget management and purchase order management
Be able to specify services, tender contracts and select service providers
Know and be able to apply legislation and policies relating to Health and Safety, achieving KPI’s
Know and be able to apply legislation and policies relating to Environmental protection
Understand insurance relating to buildings and the FSA regulations
Understand and apply all procedures relating to work activities
Able to plan and manage own workload
Ability to work effectively is a busy environment as part of a team, supporting colleagues
Be able to communicate effectively verbally and in writing, excellent customer service skills. Be client facing
Desirable
ARLA level 3 qualification
A working knowledge of Reapit
Working at CBRE
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.
Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do—from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.
At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it’s like to work at CBRE, visit Life at CBRE
About CBRE
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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