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Description

Amazon Web Services (AWS) is seeking a high judgement, employee-obsessed, creative, and results-driven Program Manager to lead programs that focus on helping leaders increase employee engagement.

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

You are responsible for managing the lifecycle of a complex cross-functional program with considerable impact. You are able to define the program (mission, vision, tenets), set objectives, analyse data, drive improvements that are quantified with metrics, and influence resource allocation. You may be assigned to manage the roadmap for an organization, which may include contributing to financial planning, and/or ownership of one or more organizational goals.

You are an excellent communicator both written and verbal. You write effective narratives present them effectively to directors and VPs. You routinely deliver the right things with limited guidance. When confronted with discordant views, you are able to find the best way forward and influence others to follow that path (build consensus).

You are able to solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). You demonstrate good judgment in how and when to escalate (without damaging relationships). You are data-driven, regularly review metrics and proactively seek out new and improved data/mechanisms for visibility. You ensure your program stays aligned with organizational objectives.

Key job responsibilities

• Play a key role in building and fostering Amazon culture within the program.

• Develop standard operating procedures, change/communication plans, and project/program-level status updates.

• Create and update internal communication materials, such as the program wiki, program newsletter etc.

• Overall responsibility for internal quarterly town-hall and ad-hoc speaker events.

• Partner with Program Director to communicate feedback gathered from employee surveys, as well as associated steps to address any issues, to employee audience.

• Partner closely with other internal communications teams, HR business partners, and AWS PR teams for key moments to help inform and delight employees

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Experience in program or project management

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• History of building measurement programs

• History of driving content development for events

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• Experience leading process improvements

• Technical writing experience and excellent written and oral communications skills

• Outstanding attention to detail

• Demonstrated ability to think strategically, anticipate challenges, and develop proactive communication strategies

• Flexibility to work in a fast-paced environment and manage multiple priorities

• Self-motivated individual requiring minimal direction

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.