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RELX INC Product Support Analyst, LexisNexis Risk Solutions (Hybrid) in London, United Kingdom

About our Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team

The Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team play a critical part in providing our customers with an excellent first impression of doing business with us. The team own the SLAs around incidents; meaning issues must be ticketed, investigated and, where necessary, escalated following those timeframes. We are uniquely positioned to play a core role in coordinating with multiple key stakeholders every single day, this provides a platform to drive change and enhance our current ways of working.

About the Role

As a Product Support Analyst, you will provide post-sale technical support services to customers. You will be responsible for installation, troubleshooting, problem resolution, and product/service maintenance. Your goal is to ensure customer satisfaction by providing timely and effective support.


  • Troubleshooting technical issues and provide timely resolution to customer inquiries. Proactively monitor client transactions and processes, perform analysis and recommendations

  • Installing and configure products and services for customers

  • Maintaining and update customer records and documentation

  • Collaborating with cross-functional teams to resolve complex technical issues

  • Providing training and mentorship to new colleagues

  • Improving processes and procedures to enhance customer experience


  • Possess extensive experience in providing technical customer support

  • Be able to troubleshoot and diagnose technical problems accurately

  • Be able to communicate effectively with customers and provide exceptional customer service

  • Be able to work efficiently in a dynamic environment and manage multiple tasks simultaneously

  • Be able to train or mentor new colleagues

  • Possess exceptional problem-solving skills to identify and resolve complex technical issues

  • Have knowledge of software applications and operating systems

Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)



At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.