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Comcast Product Manager in London, United Kingdom

Job Summary

Responsible for managing the pricing, packaging and documenting new products ideas and conducts user need analyses for ancillary products so that subscriber and financial objectives are achieved. Conducts the budgeting, planning, analysis and monitoring required to ensure unit and financial targets are met for assigned products. Manages ongoing product management of new and existing products. This job is an individual contributor role that does not have direct responsibility for supervision or performance management of staff.

Job Description

CTS is seeking to add a hardworking individual to own and run the Control Console Product. The Console is a critical service component used by our global customers to define, monitor, process workflow and control Video Service offerings built using C&SP’s portfolio. Some of the world’s most influential content creators and stream providers rely on the Control Console to manage delivery of captivating entertainment experiences. This Product Management position will lead the direction and strategy of the CVP Console solution and will also function in a Product Owner role representing our business and our customers in that capacity with our SCRUM teams. This role will prioritize the backlog and drive a roadmap of product requirements and ensure that we are providing a high-quality, high-performance SaaS our customers love.

This person should have excellent verbal and visual communications skills and nimble enough to quickly create compelling visual aides to help convey product ideas and roadmaps.

Time management is key. The ability to maintain a flexible schedule is required as you will be collaborating with a global distributed team. Occasional travel may be required to key customer locations, trade shows/industry events and other Comcast sites.

You will be responsible for facilitating communication among product development, sales and marketing teams, as well as helping design products and/or applications using customer feedback and market trends. One of these roles’ main duties includes creating an engaging user experience to increase customer satisfaction and brand loyalty.

Core Responsibilities

  • Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver.

  • Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes.

  • Participates in collaborative brainstorming sessions for enhancements to product content, pricing, packaging and features. Participate in defining product business and functional requirements.

  • Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks.

  • Drafts and manages requirements and other supporting business documentation (such as use cases, possibly M&Ps (methods and procedures), executive summaries etc.).

  • Leads concepts defining an end-to-end customer experience and expected full lifecycle costs.

  • Contributes to the product vision across team and the organization.

  • Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.

  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

  • Win as a team - make big things happen by working together and being open to new ideas.

  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

  • Get results and growth.

  • Respect and promote inclusion & diversity.

  • Do what's right for each other, our customers, investors and our communities.

Preferred Qualifications

  • Previous working experience as a Product Owner

  • UX design skills and experience

  • Strong customer engagement and communication skills

  • Excellent Visual Presentation Skills

  • Excellent organizational and time management skills

  • Sharp analytical and problem-solving skills

  • Experience with OTT video industry

  • Video workflow process experience a plus

  • Experience with SaaS product design and usability

  • Experience with Cloud technologies

  • Knowledge of Agile software development practices and tools

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

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