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IBM Network Services Specialist in London, United Kingdom


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Pre-sales support (create requirements, design, verification of technical documentation etc.).

Governance of network infrastructure (includes firmware upgrades, configuration settings and hardware replacement planning).

Understand network architecture and provide technical expertise and design guidance to project management teams.

Creating and maintaining the documentation and diagrams of network environment for internal and external use.

Interacting directly with vendors and suppliers.

Provide support to the Operations with resolving network problems and high-severity issues (occasional L3 SME support).

Be willing and able to support other engineering teams where there is cross-over expertise.

Required Technical and Professional Expertise

  • experience in a customer facing support position

  • working on large-scale service provider networks

  • Knowledge of the current network technologies and protocols: e.g. BGP, MPLS, OSPF, VLAN, IPv4/6, IPSEC, Wireless. Basic overview of SD-Wan and SD-Access concepts.

  • Ability to recognize and prioritize critical tasks independently.

  • Hands on experience with Cisco & Juniper devices.

  • Experience with Palo Alto (not required but desirable).

Preferred Technical and Professional Expertise

  • CCNA (Cisco Certified Network Associate), CCNP (Cisco Certified Network Professional)

  • CCIE (Cisco Certified Internetwork Expert)

  • Demonstrated organization and time management skills

  • Demonstrated verbal and written communication skills

  • Ability to work with little or no direct supervision

  • A demonstrated understanding of customer service

  • Must be self-motivated and disciplined

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.