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Splunk Manager, Renewal Sales EMEA in London, United Kingdom

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role

Are you an upbeat Software Sales Management Professional, with deep knowledge of SaaS, Recurring Revenue and using Renewals to drive growth? Do you enjoy developing and mentoring a growing and diversifying team, and finding ways to positively improve performance and insight? Would you like to play a significant role in the success of our rapidly growing Customer Success and Software Renewals business? If so, Splunk is in need of an experienced, goal-oriented person with outstanding skills, to positively impact performance and develop a high-performance sales culture, working cross-functionally with sales, partners, customer success and operations teams.

You will be accountable for the overall success and development of a growing team of Renewals Sales Representatives, who are charged with driving customer retention, renewals and growth on the renewal of Splunk’s industry-leading enterprise software solutions.

As Renewals Manager, you will manage and lead all aspects of the day-to-day activities of the team: Driving sales performance, tracking actual performance across the quarter, forecasting final performance, reporting on outcomes and providing qualitative insight on performance. Operationally, this role is also accountable for ensuring compliance with all applicable policies and operating procedures, participates in operational planning and coordinates the development of departmental operating policies and procedures. Also serves as liaison with internal departments and external customers as required.

Responsibilities

  • Lead daily activities of renewal sales professionals, including ongoing mentoring and support, performance evaluation, training-plan definition, and problem solving

  • Provide guidance and expertise to the team in the day-to-day management of account activities within their territory. To include performance management, critical issues, ad hoc projects, quota preparations and forecasts

  • Manage forecasting activities, preparing internal reports for management

  • Align with organisational and corporate objectives to develop and execute an action plan to ensure revenue growth and profitability

  • Hire, develop and retain top renewal-sales talent

  • Develop territories for the team and assist in quota assignment

  • Manage month-end bookings, revenue, backlog and develop insight from churn

  • Manage the development of career plans for employees

  • Serve as team liaison coordinating interactions between internal department and/or external customers as appropriate

  • Define, streamline and implement internal business processes including the development of operational and procedural guidelines

  • Respond to internal and external inquiries regarding Renewal sales

  • Plan and coordinate special projects; collect, organise, and assess information and develop and prepare recommendations

  • Assist with the planning, coordination, development and implementation of long-range business goals and objectives

  • Perform miscellaneous job-related duties as assigned to include various projects and support as needed

Requirements

  • You know how a renewals sales business works. You are intimately familiar with the metrics and measures of a renewals business: Renewal and Churn Rates, Net Growth, and how to performance-manage and forecast your business on that basis.

  • You come from a software sales background, where you have demonstrated strong competency in the Responsibilities outlined above. Including Sales Performance Management, renewals, driving growth, driving team development and performance

  • You have operated in a recurring revenue model, interacting with account management, customer success and operations teams to support growth and retention objectives

  • You thrive in managed change and seek to push beyond the status quo, seeking ways and means to drive outcomes and insights

  • You have the experience to make sound decisions and judgments creatively, on limited and evolving data

  • You have excellent organisation, self-sufficient operational, and time leadership skills

  • Ability to manage and train staff, including organising, prioritising, and scheduling work assignments

  • Ability to communicate effectively

  • Ability to analyze and solve problems

  • Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community

  • Ability to develop a concerted work environment, and represent the team’s contributions and value in the wider sales ecosystem: you bring and drive credibility

  • Knowledge of business practices and procedures

  • Ability to perform complex tasks and to prioritise multiple projects

  • English plus another European language is beneficial

  • Proficient in MS Office Suite, Google Docs and salesforce.com

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.

This isn’t a job – it’s a life changer – are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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