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You will be part of Tradeweb’s Integration team supporting and operating Tradeweb’s cutting edge electronic trading and regulatory reporting platforms. Clients across 65 countries use these platforms to trade $42.6 trillion daily. You and your team will be responsible for continued growth and operational excellence of the platform.

This is a mission critical role calling for many talents including: great communication, problem solving and a clear head under pressure. We will provide the training, team and an environment in which you can thrive.

You will be part of a dynamic high performing team responsible for the ongoing development, rollout and implementation of integration services in Europe covering both pre and post trade integration. You will also gain exposure to Tradeweb’s Automated Intelligent Execution Tool (AiEX) supporting customers with their go live onto Tradeweb.

You and your team will be responsible for everything from working with customers through to monitoring and troubleshooting the platform itself.

Team Responsibilities:

The TechOps Integration team encompasses two key areas of our integrated customers. Each Team member works on both areas developing an all rounded understanding of the Tradeweb integration platform end to end.

Onboarding/Customer relationship

• Daily running of all integration projects across all asset classes

• Assist clients with queries about how the platform works including platform APIs as well as provide ongoing 2 nd /3 rd line technical and operational support to external and internal customers

• Role includes support, certification, requirements analysis and documenting, writing requirements for development and managing delivery of such projects

• Proactively seek opportunities to engage with Tradeweb’s client/dealer community, looking for ways to improve customer service, innovation and maintaining good working relationships on a day-to-day basis.

• Identify potential growth opportunities for integrated clients

• Clear and accurate project management, to include up to date record keeping of all pending projects

• Understand and document all client and vendor workflows

• Work with internal and external stakeholders to ensure stakeholder priorities are met

Operational

• Develop a good understanding of the pre and post trade integration systems as well as AiEX systems in order to manage stakeholders

• Troubleshoot and identify solutions and workflows for clients to help increase business potential

• Monitor the integrated applications within the system both intraday, SOD and EOD

• Look for opportunities to improve processes and procedures, potentially with automation

• Manage issues in a timely and accurate manner with different stakeholders, own such issues and deliver them

• Work with internal teams to ensure that the Integrated systems are able to adapt to the increased flow from Tradeweb’s customers

• Support the TechOps team in ensuring that Disaster Recovery tests are successful

• Work as a team to learn and grow together

Qualifications

• Bachelors in a science, technology engineering or math.

• Experience of delivering to tight deadlines

• A keen interest in automation

• Project management experience

• Excellent problem solving, planning and analytical skills

• Experience of managing client queries and problems

• Issue management/Multi-tasking

• Basic scripting skills in languages like Perl/Python/PowerShell

• An interest in working with FIX and other APIs

• Good understanding of networking concepts eg: proxies,ssl,tls,tcpprotocols

• Excellent documentation skills

• Excellent project management skills

• Flexible and adaptable to changing priorities

• Hands-on approach with ability to deliver to commitments

• A desire to learn and improve skills and knowledge, with a growth mindset and able to develop junior members in the team

• Proven ability to work as part of a team and with other teams

• Results oriented and motivated to deliver excellent client service

Desirable

• Fixed income market knowledge

• Experience of working in a high-pressure environment preferably DevOps or Front office application support and deliver to tight deadlines

• Development experience in OOPs languages

• Experience of using Grafana/PagerDuty

• Experience using Wireshark

• Basic FIX knowledge

• Basic SQL knowledge

The candidate will be required to work on a rotating shift pattern covering the European trading day which are currently from 07:30am to 6:00pm. This responsibility is rotated around the team.

The shifts are to ensure coverage for the European market trading hours. System checkouts are required before the market start for each location and handovers to be provided after market close. The market trading hours are always subject to change and the team is required to be flexible to accommodate.

Occasional weekend work will be required.

Company Description

Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.

Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.

Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Private Policy Statement Link:

https://www2.tradeweb.com/l/105492/2021-05-05/h7v2kl/105492/1620231674fqv9j2ci/Tradeweb_EU_Applicant_Privacy_Policy.pdf

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