Experience Inc. Jobs

Job Number 24163910

Job Category Event Management

Location St. Pancras Renaissance Hotel London, Euston Road, London, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel

Masterpiece by Design. Dynamic by Nature

The St Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary: As our Group and Event Manager at St. Pancras Renaissance, it is your responsibility to act as one point of contact between the client and the hotel at all stages of the booking process from initial enquiry, contracting through to event co-ordination and billing. To communicate in an effective and timely manner all the clients’ specific requirements to all relevant departments. To lead and manage large-scale events. To ensure that company policies and legislation are adhered to specifically in the management of events.

Responsibilities: Here's what your journey with us entails

• Ensures products and or services provided by hotel meet and where possible exceed guest expectations and builds customer loyalty through product and or service excellence.

• Builds the unit’s top line revenue by focusing on effective conversion of group & event enquiries and ensuring confirmed bookings has a signed contract and confirmed payment method.

• Maximizes revenue opportunities by working with operations to develop new offerings and packages.

• To be confident in sharing and updating hotel strategy team on the group & catering forecast and updates on key bookings.

• Manages the daily operation of Event to achieve or exceed budget expectations. Ensures accuracy of Forecast and Pace reports and works to provide excellent critiques for financial expenditure and departmental performance on a monthly basis.

• May work with highly complex or high-profile groups when financial impact will be significant.

• Assigns all events turned over to Event Planning team in coordination with the Director of Event Management.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.

• Empowers associates to provide excellent customer service. Ensures associates receive on-going training to understand guest expectations.

• Have a sound knowledge and understanding of all hotel facilities (e.g. meeting room setups, menus, accommodation.

• Maintain an effective and organised filling on all confirmed bookings.

• Follows all hotel and company policies and procedures.

• Carry out other duties as may be required to support hotel operations to provide total guest satisfaction.

• Utilise all company resources available to maximise revenues (e.g. Marriott Bonvoy, Lead Referral Programs, 3rd Party channels)

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 31 days holiday (including Bank Holidays), with increasing entitlement based on length of service.

• Annual Bonus determined by personal and business performance.

• Private Medical Health coverage.

• Pension scheme participation.

• Life Assurance coverage.

• Annual Performance Review pay adjustments.

• Complimentary Gym and spa access.

• Free St Pancras Experience for you and a guest.

• Free meals while at work.

• Dry-cleaning service availability.

• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.

• 50% discount at any of the St Pancras outlets.

• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.

• Travel ticket season loan.

• Cycle to work scheme.

• Employee Assistance Programme access.

• Comprehensive Training and Development programme participation.

• Awards and recognition celebrations, among many other benefit

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.