Experience Inc. Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our

customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment

where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex

offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering

community through open source. And because we understand the importance of keeping your skills fresh and relevant,

we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

The Engineering Director - Campus Engineering & WAN Services will lead a team of highly experienced experts who are

responsible for providing the network engineering for American Express Campus locations. This team sets the strategy

and delivery in both the campus wired and wireless spaces, in collaboration with global real estate & site services to

deliver an outstanding customer experience. This team performs proactive assessments and optimizations across a

global network infrastructure and supports the AXP Network Operations Center (NOC) in addressing highly complex or

critical issues that impact availability or performance.

This position has oversight of the configuration templates, security compliance and life cycle management for all Campus

locations. They will partner with all internal & external teams that are part of driving these highly critical activities.

This role is also responsible for managing a team of project managers and engineers focused on circuit & hardware

provisioning, and refresh activities of the Global WAN infrastructure to support the network lifecycle. The ideal candidate

will provide consultation and strategic thought leadership to internal and external teams, they will also oversee

management and operations for product services.

This team is uniquely positioned to interact with many other technology teams and requires their leader to be highly collaborative with strong communication and partnering skills. The successful candidate will be able to demonstrate an operational mindset as the team provides after hours support for project implementation, changes for network optimization or uplift and supporting the AXP NOC with critical issues.

The successful candidate should have extensive LAN and Wireless Engineering experience with several years of

experience in network WAN technologies, connectivity solutions delivery and carrier management. The candidate will be

expected to drive results through others.

Responsibilities

• Drive a world-class customer service culture within the team

• Provide oversight and guidance on all LAN and Wireless designs

• Interact with vendors on new product offerings, lifecycle and problem resolutions

• Provide oversight for circuit and hardware provisioning, decom, refresh, contractual and cost control processes

• Balance economic and technical aspects of the network lifecycle to drive optimal purchasing behaviors

• Assess and provide feedback on new circuit installs or complex decom activities

• Work with supply management teams to negotiate all contracts for maintenance and resources

• Provide timely support for multiple strategic initiatives across the organization

Qualifications

• Significant experience in Data Networking

• Solid understanding of network transport types and WAN supporting technologies

• Proven relevant experience with the network lifecycle, cost control, circuit / hardware provisioning, decommission and contractual management activities

• Strong technical knowledge of MPLS, internet as transport and SD-WAN technologies At least two years of demonstrated leadership over a team of project managers and engineers

• Lead operational delivery to ensure that the network activities are performed in a timely manner, within standards, and in such a manner that the customer’s expectations are met while long term availability and costs are balanced

• Requires dynamic team management skills, such as planning, budgetary control, and/ or people leadership

• Strong background in automating delivery workflow

• Experience with selection process and procurement of new network solutions is a plus

• Ability to evaluate the products available in the market to meet the strategic direction, partnering with suppliers to test products and integrating them into the American Express environment

• Experience in leading and resolving urgent technology issues

• Professional written and verbal communication skills

• Vendor negotiation and relationship management skills

• Possesses the ability to understand impact of trends and regulatory environment and the ability to recognize network opportunities and develop solutions to exploit those opportunities

• Strong commitment to personal excellence

• Possess ability to lead and manage teams within an enterprise organization

• Strong business acumen

• Bachelor’s or Master's Degree in Computer Science, Information Systems, or other work related experience

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Technologies

Primary Location: United Kingdom-London-London

Other Locations: United Kingdom-East Sussex-Brighton

Schedule Full-time

Req ID: 24010762