Job Information
Linjer Customer Service Manager (E-Commerce) - London in London, United Kingdom
Founded in 2014, Linjer is a luxury jewelry and accessories company with a goal of making it easier for people to invest in long-lasting, quality products. Over the past few years, we have grown massively from a small Hong Kong based startup to a global team, and are entering the next phase of our explosive growth this year.
We are seeking a Customer Service Manager (E-Commerce) to help us deliver excellent, high-touch service to our customers by overseeing quality assurance across our growing team, training new team members, being a point of escalation for complex tickets, overseeing the establishment of new processes, and handling tickets. This is a full-time role based in London.
What You’ll Do
Learn all of our customer care processes inside and out
Conduct quality assurance for team members to support development and growth
Onboard new team members
Handle and manage tickets via email/other platforms - especially escalated tickets
Manage our content database and documentation
Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries
Interact with our fulfillment warehouse to ensure timely and efficient delivery of orders
Frequent reporting to monitor the performance of the team and plan resources
Who You Are
You have excellent written English
You have excellent judgement
You're very organized and a great communicator
You’re thorough and detail-oriented
You love to help people
You're coachable and dedicated to continuous personal improvement
You’re tech literate and can learn new software with ease
You’re passionate about our brand and about what we do
Even better:
- Fluency in other languages
We are not able to sponsor visas for this position.
What You Can Expect
Responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
Work in a very dynamic environment and be part of an international team
Personal development opportunities with the CEO
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