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CBRE Critical Services Technician in London, United Kingdom

Critical Services Technician

Job ID




Service line

GWS Segment

Role type


Areas of Interest



London - England - United Kingdom of Great Britain and Northern Ireland

Job Purpose:

To maintain the buildings and all equipment and systems in prime condition utilising traditional maintenance methods, predictive maintenance techniques and building analytics.

All equipment within CBRE’s jurisdiction is be maintained at optimum working efficiency and to respond effectively to all defects and engineering requests.

As the Shift Engineer, you will work in a team of 1 at nights operating in initially a day shift then transitioning over to traditional continental days/nights.

Key Tasks:

To ensure that all Health and Safety and PTW systems are administered correctly.

Maintaining and keeping the buildings mechanical & electrical systems along with all associated component parts in excellent working repair.

Routine tests, checks and record keeping for all the buildings systems through traditional methods and use of building analytics and predictive maintenance techniques.

Maintain water systems and all records to the highest standard in accordance with L8 Legislation; alongside the designated Water Treatment Engineer.

Undertake regular walk-rounds of Customer areas and plant rooms to note and rectify any defects and to maintain in a clean, tidy and safe environment.

Liaise and arrange sub-contractor support and effectively manage and control all sub-contractors.

Provide innovative solutions to improve building, plant and system energy efficiency.

Manage, rectify and record defects through the Customer reporting system, working with and leading a team to ensure all are rectified within SLA timeframes.

Engagement and updating CBRE and Customer stakeholders on all issues and progress.

They must be flexible in their attitude to work from both a skills diversification and a willingness to work overtime of out of their NWH standpoint.

Provide out of hours emergency call out/escalation on a pre-determined rota.

Use the CBRE Log Book System to store all records and certification for the site.

Manage defects to completion; including full investigation, sourcing materials, provision of quotes, raising of purchase orders and arrangement of rectification.

NOTE: Candidates will be expected to work Monday – Friday for an interim period when commencing for site familiarisation, training and induction before moving over to shift.


Good technical skills. (Essential)

Technically qualified as an Engineer. (City & Guilds, HNC etc). (Essential)

C&G 236 parts 1 and 2 as a minimum if electrically biased. (Essential)

HV Electrical or Mechanical time served apprentices considered. (Essential)

Must be able to communicate in an articulate manner both verbally and electronically. (Essential)

Good interpersonal and communication skills. (Essential)

Previous AP status (Desirable)

Multi-skilled (Desirable)


Technical, professional, administrative or good technical knowledge of building services systems and plant. (Essential)

Knowledge of advanced BMS systems, predictive maintenance and building analytics. (Essential)

Knowledge and understanding of critical services. (Essential)

Experience with condition-based and predictive maintenance tools and techniques. (Desirable)


Critical environment experience: financial/insurance/investment banking/technology/manufacturing/data centre experience required. (Essential)

Working in similar business critical environment. (Desirable)

Building services experience or in a similar field. (Desirable)


Must be able to work as a team and independently.

Takes ownership of issues and ensures completion.

Able to organize and manage own work load.

Good interpersonal skills.

Good communication skills both verbal and written.

Excellent customer service understanding and skills.

Presentable and smartly dressed.

Self-motivated with drive to exceptional service.

Proactive individual.

Able to self-reflect(Desirable)


Part of a team providing 24/7 site coverage.

Shift pattern split between four shift teams.

Provide out of hours call out cover/escalation when required.

They must be flexible in their attitude to work from both a skills diversification and a willingness to work overtime in an outside of NWH standpoint.

Core Competencies

Good understanding of customer requirements.

Able to build relationships with stakeholders across various levels.

High level of responsiveness.

Technically skilled and experienced.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)