Experience Inc. Jobs

Critical Services Supervisor

Job ID

180526

Posted

19-Aug-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Engineering/Maintenance, Facilities Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting now for a Critical Services Shift Supervisor to join the team located in our clients new flagship 52,000m 2 UK headquarters in central London, which is currently under construction and will be going live in Q3 2022.

CBRE manages the maintenance of our clients property portfolio and is committed to the provision of an efficient and effective engineering maintenance function which is deemed critical to the Client’s operations and the maintenance of 99.995% uptime.

The successful candidate will be responsible forleading the shift-based team operating on a 24/7 basis, delivering high calibre essential maintenance services within a designated section of the portfolio. Ensuring a speedy response to fault/breakdown requests and efficiently undertaking routine and scheduled maintenance of plant and/or equipment being pre-requisite and of paramount importance.

Leading up to the building going into operation, the candidate will be undertaking training, familiarising themselves with the building and its systems, assisting the Engineering Manager with creating processes and building set up, witnessing/shadowing the commissioning activities and reviewing documentation from the project.

Key Responsibilities

• Helping to mobilise the engineering team into this new building – this includes setting up processes, recruitment, training, reviewing project documentation and drawings

• Witnessing and shadowing project commissioning activities

• Undertaking training and building/system familiarisation as part of the project’s Soft Landings activities

• Following the move into the building (shell and core), supporting the fit-out contractor activities such as isolations, connections, work permits, etc - where required

• Maintaining systems and assets in a data driven environment, using new digital tools and platforms (training will be provided). Must be flexible and embrace new and emerging technology and techniques

• Develop a comprehensive understanding of the building, its layout, functions and complexities through developed practices through scenario drills, continuous assessments, staff training and personal development.

• Undertake supervisory role in terms of team leadership, technical authority, experience/training deficiencies, appraisals, performance and discipline.

• Liaising with client representatives in respect of corrective repair works.

• Ensure shift-based personnel and sub-contract staff undertake works in accordance with safe working practices, quality standards conformity and best practice methods.

• Prepare and take responsibility for permit to work requests as required.

• Carry out isolation of plant and systems in accordance with safety requirements.

• Conduct quality checks on completed works.

• Act as technical authority / lead for Shift Technicians.

• Advise Engineering Manager of all plant / equipment failures affecting client operations.

• Supporting and projecting ideas/initiatives that may contribute to the service delivery aspect of the contract and service levels.

• Monitor BMS and other systems for running and alarm conditions.

• Co-ordinate staff in response to emergencies outside normal daytime operations. A requirement to participate in emergency call out roster providing cover at weekends and during team member absences is expected.

• Maintain records of maintenance activities as required in respect of directly employed staff and sub-contractors.

• Carry out routine/essential planned preventative maintenance tasks as required across HV and LV distribution systems, associated plant/equipment, and HVAC mechanical cooling/heating systems as determined by the CMMS system’s work orders, in a safe, efficient and effective manner.

• Investigate faults, identify root causes of faults and prepare accurate/timely reports on plant and equipment failures.

• Assist when and where required with installation works.

• Undertake other tasks, as required by the Engineering Manager.

• Looking out for smarter, more efficient ways of working – seeking out opportunities for continuous improvement of systems and process

Qualifications:

• City & Guilds Electrical discipline competency, Parts 1 & 2 or equivalent apprenticeship.

• 18th Edition BS7671 wiring regulations.

• Willingness to become an HV Authorised Person and to operate both HV 33kV and complex LV systems switchgear.

• Comprehensive building services knowledge in similar environments to a minimum of HVAC standards.

• Critical Environment Experience.

• Good Customer relationship skills.

• Working knowledge of “Permit to work” systems.

• Understand and interpret technical drawings/processes.

• Good knowledge and awareness of the facilities management industry and the primary M&E services within the built environment:

• BMS/Control systems

• Chillers

• LTHW Boilers

• Life Safety Systems

• 400 V LV / 11-33kV HV systems

• Practical experience in working with supply partners to deliver a seamless, integrated service

• Customer services experience and the ability to communicate at all levels

• Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team.

• Able to change work pattern at short notice to meet the requirements of the client and building.

• Demonstrable ability to lead a team of multi-skilled engineers.

• Previous experience of managing people and HR management.

• Experience of successfully leading engineering tasks.

• Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team.

• Ability to work under pressure and to strict timescales

• Role model CBRE RISE values

• Strong people management skills

• Strong PC and technology skills, MS Office

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)