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Job Description

What you’ll do:

• Hiring, developing and retaining customer success staff in line with the business plans for the practice across EMEA

• Direct liaison and alignment with the NetSuite product sales organisation

• Inputting into the execution and strategy for the delivery of applications consulting services

• Achievement of customer success utilisation and revenue targets for your team’s vertical area

• Accurate forecasting of customer success team project engagement

• Ensuring high/low cost resource mix is maximised

• Execution of performance management processes ensuring the ongoing enhancement of the skills and capabilities of the customer success team.

• Development and introduction of new customer success services and propositions (in alignment with NetSuite EMEA Consulting management)

• Manage a portfolio of projects as project sponsor supporting the customer success team and act as an escalation point

• Liaison with AMO organisation in terms of commercial account components (upsells etc.)

• Liaison with support organisation as needed on product enhancements or defects

• Form part of the Executive Leadership team inputting into Customer Success strategy, growth and cross team working

• Drive CSAT and references across portfolio

Skills and Qualifications needed:

• Experience of managing and leading Consulting/Professional Services/Implementation teams

• Experience of delivering Consulting/Professional Services/Implementation in multiple countries across EMEA

• Knowledge of mid-market ERP applications

• Understanding of the full cloud deployment project lifecycle

• Strong leadership and management skills

• Experience of planning, organising and directing the activities of Consulting/Professional Services/Implementation teams

• Understanding of the business trends within the mid-market enterprise applications market

• Evidenced ability to lead change and encourage new and better ways of working

• Thorough understanding of delivery processes for cloud projects and the metrics that are appropriate for their estimation and delivery

• Excellent verbal and written communications skills

• Self-motivated and able to work under pressure – including the ability to motivate and influence others

• 8+ years of experience relevant to this position including 4 years of consulting experience and preferably 2 years of project management leadership experience

• Ability to travel as needed

#LI-Hybrid

Career Level - M3

Responsibilities

Overview

Oracle NetSuite offers automated financial processes to improve finance operations efficiency and productivity. Oracle NetSuite has a number of modules including: Finance, Inventory Management, Supply Chain Management, Manufacturing, CRM, Procurement, HR Management, E-Commerce and Project Management

Why work at Oracle

• Join a global workplace where you can make an impact.

• We offer competitive salaries and exciting benefits – along with flexible and remote working to suit your lifestyle.

• Get access to development opportunities that can advance your career, an Employee Assistance Program to support your mental health, and core benefits such as medical, life insurance, and access to retirement planning.

• Be yourself in an inclusive culture where employee resource groups champion our diverse communities.

What we’ll offer you

• A competitive salary with exciting benefits

• Flexible and remote working so you can do your best work

• Learning and development opportunities to advance your career

• An Employee Assistance Program to support your mental health

• Employee resource groups that champion our diverse communities

• Core benefits such as medical, life insurance, and access to retirement planning

• An inclusive culture that celebrates what makes you unique

Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer