Experience Inc. Jobs

Description

Prime Video (PV) is a digital video streaming and download service that offers Amazon customers the ability to rent, purchase or subscribe to a huge catalog of content. Movies range from new releases to classic favorites, and PV also offers major television shows, entire seasons, and day after air TV. Amazon’s video subscription offer service includes tens of thousands of movies and TV episodes selected from the full assortment available at Prime Video. In short, PV offers content in multiple formats and offer types for our customers to access and enjoy both their favorite shows and explore new titles.

As part of our commitment to enhancing the customer experience, the Central Operations team plays a crucial role in managing the operational performance and ensuring the seamless publish of content from our studio partners and content distributors to our platform. We are seeking a bright, customer-obsessed, driven, and creative individual to join our team as a Central Operations Manager. This role has evolved to focus more on managing the assets post-successful ingestion from external partners and content distributors, emphasizing centralized post-ingestion assets management. The aim is to create a friction-free and tech issue-free seamless experience for the 'last mile' of content routing from our internal catalog to the customer-facing storefront. The successful candidate will be responsible for the timely and cost-effective publish of source materials, driving publishing improvements, and developing key performance metrics.

This role may work with executive-level leadership within the studio community, as well as cross-functional projects with internal and external stakeholders. Internal teams include parter ops management, content acquisition, vendor management, merchandising, engineering, content processing, legal, finance, and accounting teams. External teams vary based on partner and may include marketing, rights management, IT and engineering, and digital fulfillment operations teams.

In addition to account management, the Central Operations Manager will own industry-leading content launches and expansion initiatives into new markets, and will conduct analysis to identify opportunities for process improvement and cost reduction. In essence, Central Operations Managers act as the general manager and own an end to end digital supply chain on Amazon.

Key job responsibilities

Content Publishing and Operations Excellence: Oversee the Prime Video digital supply chain, setting standards and innovating the content publishing process. Ensure operational excellence in managing post-success ingestion assets and collaborate with internal and external partners to enhance the global customer experience.

Cross-Functional Leadership and Efficiency: Serve as the operational liaison across multiple teams, driving technological solutions for improved delivery and efficiency. Spearhead initiatives for automation and strategic partnerships to optimize content publishing timelines and costs.

Strategic Oversight and Team Leadership: Provide visionary leadership to ensure the seamless execution of global strategies and operational scalability. Promote collaboration and best practices across regions, focusing on aligning operations with Prime Video’s vision and customer satisfaction.

A day in the life

Drive innovation in delivery and publishing capabilities by influencing and partnering with the engineering and tech teams.

Define the digital supply chain road map, gain alignment across multiple key stakeholders, and execute on goals.

Design workflow strategies for accelerated content delivery in multiple languages, formats, and platforms, while simplifying and eliminating redundant practices.

Streamline business and technology solutions that strengthen our partnerships while advancing our services.

Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Studio Productions, Analytics, Product, and Video Content Services.

About the team

Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.

We are open to hiring candidates to work out of one of the following locations:

London, GBR

Basic Qualifications

• Extensive years of demonstrated results as an Operations Manager in a technical, e-commerce, or media-related environment.

• Excellent written and verbal communication skills, strong numerical and analytical aptitude, proven negotiating skills.

• Demonstrated ability to credibly coordinate between technical teams and business stakeholders, as well as have an understanding of the systems and processes that will be utilized in achieving program objectives.

• Proven track record of delivering initiatives from conception through completion.

• Demonstrated ability to think both strategically and tactically.

• Proven ability to multitask and manage multiple projects through work prioritization.

Preferred Qualifications

• Proactive attitude to dig deep to achieve goals.

• Experience and understanding of the entertainment industry, digital media, and/or digital video supply chain.

• MBA.

• A passion for digital media and entertainment.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).