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The Retail, Leisure and Hospitality Practice is a dedicated team in providing risk and insurance solutions for large clients in the sector. We sit across the full range of sub-sectors with clients including hoteliers, pubs, restaurants, venue attractions, gambling and all areas of retail (Online, fashion, grocery etc.).

You will manage and develop client and WTW relationships and grow portfolio within the business unit and will be responsible for targeting and converting prospects.

The Role

You will be responsible for a portfolio of clients and prospects with accountability for retention of clients and new business development. You will manage and develop client and WTW relationships and grow portfolio within the business unit and will be responsible for targeting and converting prospects.

Client Relationship Management

• Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.

Business Development

• Actively support the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients

Placement Management

• Work closely and maintain working relationships with the market contacts (and the Broking Team) as required

Operational and Service Delivery

• Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards whilst supporting

• Support the BU in accurate budgeting, forecasting and tracking of revenue

• Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place

The Requirements

• Experienced knowledge of insurance markets globally in order to deal effectively with client and WTW’s needs

• Proven track record of delivering high levels of client service

• Strong practical knowledge of account development and appropriate tools to achieve this aim

• Experienced at new business sales process and track record of converting prospects to clients

• Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists

• Strong communication, negotiation and influencing skills

• Experience of working with and adhering to processes and systems to support client service delivery.

• Preferably with professional qualifications of ACII or similar

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.