Job Information
Campbell Scientific Inc Sales Administration Specialist in Logan, Utah
Sales Administration Specialist Sales & Marketing, Order Processing
1 regular full-time position, located in Logan, UT
Closing Date: July 5, 2024
Having a strong sales and marketing team allows us to effectively engage our customers, build and maintain our reputation, and build and strengthen our relationship between our company and our customers. The work we do makes a difference, and it’s important that we effectively communicate this with the world. When it comes to sales, our goal isn’t to just sell. Our goal is to understand the needs of our customers, create a relationship based on trust, and help them find solutions to meet their unique monitoring needs. We are looking for a Sales Administration Specialist to help us meet these goals both now and into the future.
We Are Campbell Scientific
We work to make a difference and help those working to advance science and technology for the benefit of humankind. Through our advanced measurement systems, our goal is to provide key insights to people using science and technology to solve massive global challenges including severe weather, climate change, limited natural resources, sustainable food production, energy production and distribution, and infrastructure safety.
What’s in it For You?
A premium benefits package. We have competitive Paid Time Off; Medical, Dental, Vision, and Hearing Insurance with no premiums based on Full Time 40-hour weeks; Long-Term and Short-Term Disability; AD&D; 401(k) and a Profit-Sharing Plan; and Gym Memberships.
Industry competitive salaries.
A great work culture where we work hard and make the time to enjoy both our work and the people around us.
Challenging and engaging work that makes a difference on a global scale. \
What You'll Work on
The Sales Administration Specialist is responsible for facilitating communication and documentation between sales, implementation engineers, production, shipping/logistics, and the customer by receiving and processing customer’s purchase orders, providing accurate pricing and terms, evaluating and solving customer purchasing problems to ensure prompt and proper movement of each order through to shipment of goods and/or services. The Sales Admin Specialist also fulfills departmental roles by assisting with renewal services, providing basic quotes, conducting bid searches, project fulfillment milestones details, and other detailed responsibilities within the sales administrative processes, including other pre-sale activities.
You'll Support Your Team by Performing the Following Key Tasks
Create and maintain a strong culture in accordance with Campbell Scientific’s core ARCTIC values -- Accountability, Respect, Client-Centric, Teamwork, Innovation, Continuous Improvement.
Receive and process customer orders and provide simple, verbal price quotes via the web or phone.
Verify pricing, terms and conditions, shipping requirements, warranty information, payment terms, and any special customer instructions or requests for each order including confidential information.
Ensure timely and accurate order processing through KPI’s and goal setting.
Follow up with Sales Engineers, Shipping services, and others in coordinating order fulfillment to ensure on-time product order delivery.
Understand general product information in order to communicate with customers on product lines.
Secure accurate order data from the customer through established verification process.
Resolve customer order issues to the satisfaction of both customer and company.
Prioritize individual/team workload to ensure effective execution of responsibilities.
Accept and perform other assignments as proficiencies are gained.
What We're Looking For
2 years of post-high school education with emphasis in business, marketing, office occupations, and customer service.
Ability to work within deadlines established by customers and companies.
Adaptability to changing environments affecting Sales and Order Processing imposed by the customer and/or the company.
Ability to work well in both individual and team assignments.
Superior customer service oral and written communication skills including diplomacy in handling customer requests and conflict within company policy and procedures.
Sound understanding and application of purchase contracts including contract terms and conditions; and the methods and terminology in shipping services.
Efficient use of computer systems and software including Microsoft products, etc., proven ability to learn new systems.
Use of multi-line phone and telecommunications systems.
Effective decision-making skills that differentiate symptoms from problems.
A drive for results with minimal supervision.
Work Environment Office setting, including the use of a variety of office equipment and computer systems and frequent work interruptions.
Physical Requirements
Combination of standing and sitting for extended hours during the workday; close and distance vision abilities including color and depth perception.
Want to know more about Campbell Scientific, the culture, and more? Use the following YouTube link: https://www.youtube.com/watch?v=1hiH_2Mrkmo
Want to see what other opportunities there are to join our team? Visit CampbellSci.com/open-positions
The above statements describe the general nature and level of work being performed in this job function. This is not intended to be an exhaustive list of all duties and indeed additional responsibilities may be assigned.
Campbell Scientific is an EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.