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We are looking for an Order Management Specialist (this is a fixed term role 1,5 - 2 years) to join our dynamic team, supporting the DACH market and contact with Dealers. This is an exciting opportunity to build career in a fast-paced and meaningful industry. You will play a critical role in ensuring seamless order processing and exceptional customer experience, especially for high-priority and emergency life-saving products.

Your role:

• End-to-End Order Management: Handle the full ordering process, including configuration checks, booking orders, and tracking shipments.

• Customer Support: Collaborate with innovative healthcare providers to ensure smooth delivery of health products (only business clients).

• Emergency Product Orders: Prioritize and manage orders for critical medical devices, ensuring urgent needs are met efficiently.

• SAP: Leverage SAP for order processing and tracking.

• Cross-Departmental Collaboration: Work with account managers, project managers, and product managers to align on customer needs and ensure operational excellence.

• Problem-Solving: Address and resolve order-related issues swiftly to maintain customer satisfaction.

Our benefits:

• Annual bonus based on performance achieved 

• Private medical care with the option to extend it to family members 

• Benefit System cards 

• Discount for Philips’ products 

• Wide variety of training & learning opportunities

• Promotion of a healthy lifestyle in the office

• Employee Assistance Program

You're the right fit if:

• You have experience in fields related to customer service, order management, procurement, supply chain or logistic

• You know English language on min. B2

• German language knowledge is nice to have

• You are an excellent problem solver and have good organization skills

• You are a team player and have good communication skills

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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