Job Information
Inteplast Group MGLN- Customer Service Rep in Livonia, Michigan
Description/Job Summary
Position: Customer Service/Inside Sales Representative
Fantapak, an Inteplast Group Company, is a 36-year-old, leading supplier of poly bags and other packaging materials to distributors in the Industrial, Foodservice, and Agricultural markets nationwide. We are seeking a motivated individual to fill the Customer Service Rep position in our Livonia, MI headquarters. This position works in the office full time.
Position Objective:
This position reports to the Customer Service Manager. Looking for a confident & energetic professional to provide world class service to customers, sales reps, and colleagues.
Duties:
Develop and maintain strong business relationships with customers and sales reps
Process and confirm stock and custom purchase orders
Communicate with customers and sales reps via phone and e-mail
Proactively resolve customer concerns
Participate in team and company meetings
Manage customer expectations by communicating realistic information regarding lead times
File freight claims for damages/shortages
Enter stock and custom customer orders into AS400
Request and obtain custom item/artwork proofs from PO Dept and submit for customer approval
Provide customer provided labels, BOLs or other shipping documents to the warehouse
Track shipments and provide PODs (Proofs of Delivery) as needed
Issue RMAs (Return Merchandise Authorizations) through internal Workflow System
Process credit memos through internal Workflow System
Complete CARs (Corrective Action Reports) and handle QIs (Quality Issues)
Manage and expedite backorders, offering substitute items when necessary
Promote new products to customers
Take on new projects and accounts as needed
Ability to multitask and work on multiple projects at once
Review incoming container lists and update necessary information on sales orders
Experience Requirements:
- Minimum 2 years Customer Service, Sales or Marketing experience
Skills/Qualifications:
Proven ability to manage multiple relationships well
Excellent verbal, written and listening communication skills
Energy, enthusiasm, strong work ethic, excellent attendance
Adapt quickly to evolving priorities; fast paced environment
Proficiency in Microsoft applications
Ability to learn new technologies quickly
Benefits:
Medical
Dental
Life Insurance
401K
Paid Time Off / Vacation
Competitive Pay