Job Information
Roush Enterprises IT Desktop Technician Lead in Livonia, Michigan
We work alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovative solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading. We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense, and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage. Job Summary The will *IT Desktop Technician Lead will provide Level 1 and Level 2 support, Level 1 is provided via a Help Desk, Level Two support can be in the IT Office or at the user's location. Technician needs to be able to install and configure new hardware and software and provide technical support to users and customers. This role is also expected to excel in installing and configuring new hardware and software, all while taking a proactive approach to process improvement to provide advanced technical support to users and customers. This position also includes additional responsibilities which include the oversight of the daily operations of the Help desk and the Desktop Technicians. Management of assigned computer issues and deployments. Oversight of daily work assignments of Desktop Technicians and Help desk personnel. Provide IT Operations Manager with feedback on the performance of the team and individuals. This position is based in Livonia, MI. *As an IT Desktop Technician Lead, you will:**
Provide guidance to the team and provide Level 1 Help Desk Support to the organization, including the analysis of support requests and the development of strategies for reducing recurring issues
Lead and elevate Level 2 support for computers and workstations, implementing best practices to streamline service delivery and reduce downtime
Champion the installation and configuration of new hardware and software, identifying opportunities to standardize procedures for increas