Experience Inc. Jobs

Position Summary: Responsible for providing support services in handling incoming telephone calls, mailings, emails and other forms of electronic communications from our clients and their members participants. Demonstrates professional and effective communications and interactions with callers and their questions or inquires. Handles very sensitive and confidential information that must be entered accurately and appropriately, and then store those documents into  our document management systems and proprietary software tools.

Skills and Attributes: • Effective communication skills and customer services skills. • Skilled in using Microsoft Windows (current version), Microsoft Office and familiarity with a variety of other computer software programs.  • Ability to utilize basic office equipment and provide maintenance as needed, or notify management if equipment is not working appropriately.   • Ability to work in a team environment and to participate in various projects as needed.  • Possess and demonstrate excellent data entry skills. Must be very attentive to details and exceptionally accurate.  • Must be able to handle confidential and sensitive information securely and appropriately.

Education/Certification/Experience: • Two or more years of experience in a related field or an office environment, handling administrative and data entry functions such as inputting eligibility records into computer database systems.  • Excellent oral and written communication skills. • Experience in the health care industry a plus.  • Familiarity with general computer systems and the ability to quickly learn custom software.