Experience Inc. Jobs

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs.Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit todelivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Primary Objectives of Position:The Employment Ready Specialist is responsible for ensuring that job seekers developthe lifelong tools that are needed to discover their skills, choose a career goal and effectively market themselves to potential employers.

Essential Job Functions:

• Work with Career Navigators to assess training needs of participants, including identifying the type of work the participant is best suited for, the skills that are needed for that type of work, and job search skills.
• Identify training opportunities that will assist participants in obtaining needed soft skills, hard skills, and industry knowledge that will enable them to attain their career goals.
• Enrolls participants in training programs, including but not limited to, DWI training courses, project-led skills workshops, etc.
• Address the unique needs and barriers of participants and create and maintain an environment of inclusion for all participants by making referrals to appropriate workshops, assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.
• Maintain accurate records, including training schedules, attendance and pre/post-test evaluations.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties:This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment:Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies:Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity

Qualifications:Education: High School diploma/ GED or equivalent experience. Experience: Three years relevant work experience. Requires working knowledge of TANF programs. Familiarity with applicable federal, state and local laws and regulations required. Prefer knowledge of Workforce Innovation and Opportunity Act. Skills/Abilities: Must possess strong data entry skills and be proficient in Microsoft Office products with the ability to use various software programs for correspondence, reports, statistical compilation, analysis and data base access. Ability to gather information, analyze, articulate and present solutions for complex problems. Ability to work in a team environment and independently with minimal direction. Excellent interpersonal skills and customer-service orientation. Stron oral and written communication skills.

Additional Requirements:Must have valid driver's license and adequate vehicle insurance coverage.

Benefits:Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance

Diversity is at the heart of our business.It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success.

Equal Opportunity Employer Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.