Experience Inc. Jobs

Job Overview

Under limited guidance, manages and coordinates the support & configuration of majority of aspects of the LIS (Laboratory Information System). Collaborates with business leaders, end users, other IT departments, and software vendors to develop and provide appropriate support strategies for regional and global business LIS applications. Provides technical support, consulting, and system-related analysis to project teams, customers, business leaders, and other teams where applicable. Collaborates with various groups to assist in the production of the system architecture and data model. Also provides level 3 support services for regional and global LIS business applications.

Essential Functions

• Provide level 3 support for internal end users for LIS systems.

• Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems.

• Communicate IT issues to business units at various levels of seniority.

• Manage and coordinate the implementation of internal, external and off-the-shelf LIS business applications with all IT and business groups.

• Coordinate validation activities related to the deployment of business LIS applications.

• Produce and assist training and communication programs.

• Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups.

• Work closely with customers to identify business requirements and opportunities in relation to IT systems and services.

• Identify and assess technologies, skills, and resources required.

• Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.

• Support evaluations and procurement of new hardware.

Qualifications

• Bachelor's Degree Information Management or business related fields preferred

• Prior Central Laboratory / Pharmaceutical Industry experience preferred

• Prior LIS IT experience preferred

Q² Solutions, IQVIA’s laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other. https://www.q2labsolutions.com/careers

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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