Experience Inc. Jobs

Front Of House Coordinator - Royal Liver Building

Job ID

176775

Posted

29-Jul-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Liverpool - England - United Kingdom of Great Britain and Northern Ireland

Front of House Co-Ordinator (Level 2)

Role Purpose

To manage front of house operational activities for one or more properties located in one region and provide a full reception service to clients and internal customers.

Role Specific Particulars

(Single Office Premises) The property is alarge/iconicpremises located in Liverpool. The successful candidate will be part of a site team of 4 and will be an essential asset to the property, colleagues, clients and occupiers.

Key Responsibilities

• To take control of the visitor management process and direct visitors to the appropriate location in the event of an emergency.

• Actively react to client requests when logging a departure and ensuring that all processes undertaken are aligned to the locations specific operational standards.

• Effectively manage the meeting room booking process; receiving bookings by phone, email and in person, arranging client catering and AV requirements. Ensure that the room(s) are set up appropriately and cleared down when finished.

• To manage the client space, ensuring that meeting rooms, client reception and restrooms are maintained at an appropriate level in accordance with agreed standards.

• To constantly challenge processes and practices in order to seek improvements in the performance of customer service.

• Promote a customer care ethos; ensuring high quality facilities and administrative services are delivered to internal and external customers.

• To administer the safety management system records relevant to all health and safety matters; and organise/maintain filing systems as allocated.

• Maintain lists for local approved suppliers such as courier, taxi services and catering providers.

• To undertake operational management of contracts and contractors as relates to the facilities management of the building, ensuring regular communication, escalating issues to the CRES Manager when appropriate.

• Receive, log and action help desk calls, managing work flow and escalating to CBRE Management when required.

• To monitor and administer local budgetary and procurement systems as may be required.

• To assist CBRE Management in developing initiatives and systems, and offer comprehensive administrative support as required.

• Assist in undertaking basic research and project work as determined by CBRE Management.

• To provide monthly room usage and recharge reports as requested by CBRE Management.

• Provide support to the Building Manager when needed to help manage sickness, holidays and general absence.

• To undertake other duties and responsibilities within the department, commensurate with the grading of the post, without changing the general character of the post.

• The post holder’s duties must be carried out in compliance with CBRE’s Equal Opportunities Policy, Information Security Policies, and the Health and Safety at Work Act (1974) and other subsequent Health and Safety legislation.

• In addition to the duties contained within this job specification, the Company reserves the right to require you to carry out other duties associated with your function as necessary to meet the needs of the business.

Person Specification/Requirements

• Previous experience of working within an administrative/receptionist role within a facilities management environment or similar.

• Excellent customer service, interpersonal and communication skills.

• IT literate together with an understanding and experience industry specific IT applications.

• Ability to work on own initiative, in a team and within a pressurised environment.

Working at CBRE

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.

Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do—from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.

At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it’s like to work at CBRE,visitLife at CBRE (https://www.cbre.com/careers/careers-blog)

About CBRE

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)