Job Information
Dish Network Senior Program Manager - Retail Tools in LITTLETON, Colorado
Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Retail Wireless team, serving our Boost Infinite, Boost Mobile and Gen Mobile Brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities
DISH Wireless is actively seeking a Retail Tools Program Manager to join our dynamic team. As a Program Manager within our high-energy retail wireless training and development department, you will play a pivotal role in supporting our field sales teams. Your primary responsibilities will include retail tool management, the development roadmap of functionality releases for upcoming programs & initiatives, and the effectiveness of daily usage & customer interactions. Working closely with team members, you will contribute to measuring the effectiveness of back-end retailer tools and collaborate on evaluating and exploring new opportunities to ensure our toolset remains best in class. Join us in shaping the future of wireless technology as we strive for excellence in maximizing sales and enhancing the customer experience.
Key Responsibilities:
Establishes and builds relationships with cross-functional resources inside the team and across the business; responsive and adaptable to feedback and change
Conducts needs analysis with partners, managers, and executive leadership to determine platform needs, key deliverables, and timelines
Designs and develops top-quality, coherent, and concise tool requirements driving roadmap strategy to improve overall user and business capabilities; incident management prioritizing business needs and urgency
Applies customer journey design principles to create well-structured, user-centered tools that heighten the customer experience
Interfaces with project managers, business analysts, developers, subject matter experts, and users during all phases of system analysis, testing, training, and deployment. Manages tool projects from needs assessment to evaluation
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty
Work independently and proactively; you know when to get others involved, and how to work with peers inside and outside Tools and IT development teams
Skills, Experience and Requirements
Education and/or Experience:
- Bachelor’s or Master’s degree in a related field, and/or have equivalent, relative work experience
Skills and Qualifications:
Applicable, functional knowledge of Salesforce systems and processes is strongly preferred
Ability to effectively interact with all levels of organizational staff; competencies include excellent presentation/facilitation, organizational, analytical, interpersonal, and written/oral communication skills
Experience as a team lead for projects or programs; strengths include leading by example, decisiveness, motivating others, and being highly adaptable to change
Practical experience and skill with tool-related systems & functions (e.g. POS systems, tool integrations/connections, user acceptance testing, data/reporting outputs)
Flexible, innovative, and able to manage responsibilities and priorities in a fast-paced, growth-oriented, and time-critical environment
Ability to travel if required (10% -15%)
Retail Wireless corporate experience is a plus
Salary Ranges
Compensation: $83,950.00/Year - $119,900.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.
Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.
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