Experience Inc. Jobs

Description *This posting has been re-opened, and if you have already applied, you are still being considered and will not be able to apply to this posting again.*

Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence and stability of individuals and families.

Our Vision:To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)

ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design and continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long-term stability and sustainability.

The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being, and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse, and building strong communities.

The Program Specialist Lead is responsible for providing leadership, on the job training to Program Specialists, and assistance with complex cases. The Lead will also provide backup to the Supervisor in his/her absence as well as cover vacant caseloads if necessary. Duties DUTIES: * Provides on-the-job training, case review and sign off for new employees, and mentorship to all Program Specialists. * Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented, reviews and analyzes case records and reports for completeness and accuracy, identifies compliance and production problems, and recommends and implements process improvements. *Serves as additional resource/point of contact in Senior Program Specialist absence for complex/difficult cases, formulating approaches to address the issue and providing information to management. *Provides supervisor information on client/employee interactions to acknowledge high performance or address any performance/behavior concerns. *Interprets Agency Letters and Staff Manual rule changes and trains staff accordingly. *Prepares written responses, exhibits, and represents agency at administration hearings. *Provides coverage for Supervisor in his/her absence. *Attends on-going training to maintain/enhance knowledge and skills.

REQUIREMENTS: Skills, Abilities and Competencies: *Ability to help others learn, identify training needs, provide constructive feedback and coaching. *Facilitates cooperation, teamwork, and achieving common goals. *Ability to manage and resolve conflicts, confrontations, or disagreements in a constructive manner. *Ability to maintain professionalism and calm demeanor while working in high volume, high stress, fast paced environment. *Knowledge of public assistance programs and applicable computer systems. (ie, CBMS) *Ability to effectively communicate with a diverse customer base and with angry or difficult clients. *Ability to maintain effective working relationships with peers, clients, and management.

Behavioral Competencies (these are required for all positions at ACG): Accountability Accessibility Inclusivity Integrity

Requirements Education and Experience: *High School diploma or GED equivalent *At least 3 year of experience determining eligibility for public assistance programs *Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience: *Associates or Bachelor's Degree *Supervisory or training experience *Proficiency in speaking, reading and writing another language Supplemental Information Pre-Employment Additional Requirements: *Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.

Post-Employment Requirements: *Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check. *Successful completion of bi-annual Colorado Justice Information System (CJIS) training.

WORK ENVIRONMENT: *Work is generally confined to a standard office environment.

PHYSICAL DEMANDS: The following are some of the physical demands commonly associated with this position. *Spends 80% of the time sitting and 20% of the time either standing or