Experience Inc. Jobs

Description

*This position is open until filled. We are looking for a dynamic Product Manager to join our team and take the lead of our software development projects. In this role, you'll play a key part in shaping the future of our products, from ideation through to delivery, ensuring they meet market demands and exceed customer expectations. Your work will help ensure our products meet the needs of the market and, most importantly, exceed our customers' expectations.

This isn't just another job-it's a chance to do something meaningful. The main product this position will lead supports those getting food to hungry people and protecting the vulnerable in our community. It is a government job, but it is not what you think. We operate with the agility and innovation you'd find in the private sector, without the red tape often associated with government work. This software solution has been so successful that we turned it into a SaaS offering that is now used and paid for by counties across the state.

As our Product Manager, you'll work closely with teams from different areas, including engineering, Quality Assurance (QA), and both internal and external customers, to develop products that solve real-world problems. You'll be responsible for defining the product's direction, prioritizing what features to develop, and ensuring projects are completed on time and within budget. You must have strong relationship management skills and work well with others. Your ability to see the big picture will be key to delivering software that truly makes a difference and helps our organization gr The Product Manager is responsible for the products to which they have been assigned for citizen facing digital services. The job is responsible for overseeing the entire life cycle of a product, from defining the scope, building the technology, and delivering a product that meets users' needs.Note: The anticipated hiring range for this position is of $125,000.00 - $145,000.00 per year.

Duties * Develops, manages and maintains strategic short-term and long-term roadmaps for technology products for business partners, ensuring alignment to the Information Technology department and the County's strategic priorities specific to digitalization and citizen facing technology. * Collaborates with business partners to ensure the best usage of technology and identify strategic business function opportunities for both short and long term, and track adoption across relevant departments. * Leads information gathering conversations with end users to obtain needs and requirements, determines scope and prioritization of activities based on business and customer impact, and creates product strategy documents that describes business cases, use cases, technical requirements, and ROI, and translates product strategy into detailed requirements and prototypes. * Researches and identifies potential products, develops product requirements, determines specifications, pricing and time integrated plans for product introduction. * Collaborates with vendors and/or development staff to determine the most effective way to achieve product requirements. * Collaborates with IT leadership to create and implement product business strategies that leverage and integrate IT strategy of architecture, infrastructure, and application development of existing and new technology to achieve business objectives. * Manage customer expectations with respect to IT Services, identify gaps between business needs and IT services, contribute to finding innovative solutions to fill those gaps, and influence stakeholders buy-in to change and/or adoption as necessary. * Promotes creativity and drives innovation by staying on top of industry and technology trends and serves as a spokesperson to build product awareness and understanding.

Skills, Abilities and Competencies: * Advanced skills in writing/creating business requirements, problem statements, gap analyses, statements of work, RFP creation, data and process modeling, design thinking, customer interviews, building prototypes/mockups, A/B Testing, vendor management and other necessary artifact * Advanced skills in Business Data modeling, Business Process modeling, Business process Improvement, Facilitation, Requirements Management, RFP Creation, Vendor Management, Business Relationship Management, Design Thinking, Product Management, Software Development Lifecycles, UX design/development, and Application Architecture. * Ability to present technical and nontechnical data in an influential and articulate manner in order to gain understanding and buy in from audiences. * Ability to actively listen and gain understanding of customers needs, wants and points of view. * Ability to think and plan strategically, and experience in building and managing business technology roadmaps. * Understanding in the areas of application programming, database and system design including Internet, Intranet, Extranet and application architectures.

Behavioral Competencies (these are required for all positions at ACG): Accountability Accessibility Inclusivity Integrity Requirements Education and Experience: * Bachelors' Degree in IT related field * 8+ years of functional experience in information technology and the software industry, serving in roles such as Business Analyst, Product Owners, Product Manager or Business Relationship. * 5+ years experience facilitating the development and implementation of technical business initiatives and leading projects relating to management objectives and/or business analysis.