Job Information
Pulaski County Special School District Temporary IT/Virtual Academy Field Support Technician in Little Rock, Arkansas
QUALIFICATIONS:
Experience with Microsoft Windows and Chrome OS
Experience with Chromebook setup and hardware repair
Google Certified Educator Level 1 and 2 preferred
Experience with conducting training sessions
Experience with video conferencing
Must have excellent communication and customer service
REPORTS TO: Director of Technology
JOB GOAL: To provide timely and effective computer and mobile device repair. This position will play a vital role in support of virtual learning and will work closely with the IT team as a field support technician providing IT support across the district. The technician will assist students, staff, and parents with technical issues and provide training. This position will support a virtual learning platform and troubleshoot, train, and resolve software/hardware issues.
PERFORMANCE RESPONSIBILITIES :
Set up and configure computer systems and mobile devices for end users.
Perform general network-related support and troubleshooting for end users.
Troubleshoot and repair software issues, including operating systems and third-party software.
Perform Instructional Technology duties to include providing instructional software support and training.
Responsible for setting up, installing, operating, testing, and troubleshooting audio and video equipment.
Provide professional development and training for students, staff, and parents.
Provide support for virtual learning environments and platforms.
Assist Instructional Technology and IT Field Support Technicians.
Install, configure, and maintain computer hardware, peripherals, and software applications required for virtual learning.
Responsible for all device rollouts and collections.
Provide parent support to include assisting with insurance claims.
Assist students with curriculum-related tasks.
Provide own transportation for service calls.
Must be able to lift and carry 50 lbs.
Perform other duties as assigned.
TERMS OF EMPLOYMENT :
Salary: $18.00 per hour
Length: As needed
EVALUATION :
Performance of this job will be evaluated in accordance with provisions of the Board's policy on Evaluation of Support Staff Personnel.
APPLICATION PROCEDURE :
Interested and qualified applicants should submit an online application at www.pcssd.org . Personnel currently employed by the district who meet the necessary qualifications may apply by submitting an online District application.
APPLICATION DEADLINE : Until Filled
IT IS THE POLICY OF THE PULASKI COUNTY SPECIAL SCHOOL DISTRICT TO PROVIDE EQUAL OPPORTUNITIES WITHOUT REGARD TO RACE, COLOR, NATIONAL ORIGIN, RELIGION, SEX, AGE, QUALIFIED DISABILITY, OR VETERAN IN ITS EDUCATIONAL PROGRAMS AND ACTIVITIES, EDUCATION SERVICES, FINANCIAL AID, AND EMPLOYMENT. THE DISTRICT WILL MAKE SPECIAL EFFORTS TO EMPLOY AND ADVANCE WOMEN, BLACKS AND DISABLED PERSONS. EQUITY CONCERNS MAY BE ADDRESSED TO THE ASSISTANT SUPERINTENDENT FOR EQUITY AND PUPIL SERVICES.