Experience Inc. Jobs

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/3863246

Description:

Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.

Qualifications, Duties & Technical Skills:

• Receive checking and saving deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
• Examine checks deposited and determine proper identification and ensure availability based on regulation requirements and complete Hold Notices.
• Process savings withdrawals.
• Cash Checks: verify endorsement, receive proper identification and ensure validity.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulation and consumer privacy policies.
• Cross-sell bank products and services.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Count and roll loose coins.
• Issue cashier\'s checks.
• Accept loan payments: verify payment amount and issue receipts.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Ensure teller station is properly supplied.
• Balance drawer daily, including periodic batching of cashed checks.
• Process cash advances, redeem savings bonds.
• Maintain appropriate currency logs.
• Follow all bank policies and procedures.
• Excellent customer service skills.
• The ability to prioritize and make on the spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss and fraud.
• Mathematical skills.
• In depth knowledge of all bank deposit products and policies.
• Basic knowledge of bank loan, trust and investment products.
• Ability to work in a fast paced environment.
• Ability to work well under pressure.
• Ability to cross sell other products and services.
• High degree of accuracy.
• Strong communication skills.
• Knowledge of various Federal Regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disability Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each Act.
• The Assigned Employees will be entrusted by EBT with cash, checks, keys, credit cards, merchandise, confidential or trade secret information and negotiable instruments or other valuables.
• Typing, standing, lifting boxes/files, extended reaching, etc.

Basic Qualifications:

Cash handling or sales experience preferred.

High School diploma or GED required.

Prior Customer Service experience.