Experience Inc. Jobs

Job ID Number

R3509

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

We are looking for a motivated Systems Administrator ready to take us to the next level! If you have proven experience in system support or a related technical support role (minimum 3 years) and are looking for your next career move, apply now.

Job Description

We are looking for a Systems Administrator responsible for managing and maintaining our computer systems and networks, ensuring seamless communication and operational efficiency. The role involves entering radio information into the network, maintaining accurate user records, adhering to ADEM and AWIN processes, and delivering exemplary customer service . This position will be full-time and onsite.

What You’ll Do

• Enter and manage radio information within the network to activate radios effectively

• Maintain precise records of user information for operational integrity

• Execute tasks in compliance with the clients' processes

• Address user issues by providing timely and accurate responses to questions and requests

• Handle incoming telephone calls and emails from internal and external customers regarding system-related problems

• Ensure client confidentiality and operation protection by keeping sensitive information secure

• Monitor system alarms and coordinate with technical maintenance staff to resolve issues promptly

• Play a collaborative role in team efforts to achieve departmental and organizational goals

What You'll Need

Required:

• Minimum 3 years of experience as a Technical Help Desk Support Analyst

• Minimum 3 years of experience with IT security practices and protocols

• Minimum 3 years of experience in logging and documenting technical problems and issues

• Minimum 3 years of experience working independently and as part of a team

• Prior experience in an environment that required lifting at least 50 lbs

• Exceptional customer service orientation with a proactive approach to problem-solving

• Strong communication and interpersonal skills, with the ability to convey technical information to non-technical individuals

• Clear and effective communication via telephone and email

• Keen attention to detail with the ability to manage and prioritize tasks efficiently

• In-depth technical knowledge of computer systems, hardware, software, and networks

• Strong troubleshooting skills with a systematic approach to resolving issues

• Superior organizational and time management skills

• Ability to work autonomously and collaboratively as part of a diverse team

• Associate or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience

• Proven experience in system support or a related technical support role (minimum 3 years)

• Familiarity with IT security practices and protocols

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.