Entergy Student, Intern in Little Rock, Arkansas
Date: Jun 9, 2021
Location: Little Rock, Arkansas, United States
Entergy’s Customer Service Department is the face of Entergy and responsible for establishing and maintaining positive relationships with current and future customers.
Gain experience and exposure to practical customer service applications within the utility industry. Individual normally works under close supervision and will perform a variety of functions and work on various projects, working with customer service analysts and customer service managers.
Intern Job Description:
Working in a team environment to assist customer service personnel in day to day activities including but not limited to:
Providing customer service support by resolving customer frictions as they occur
Utilizing billing software to research customer account activity to resolve customer issues
Developing and documenting internal customer service processes
Supporting the Company’s product and services initiatives to enhance the customer experience
Reviewing and supporting advanced metering infrastructure (AMI) implementation
Reviewing and supporting the engineering design process
Participating in customer coordination calls with customer service personnel
Work on special projects to assist in improving customer satisfaction
Performing and supporting a wide variety of detailed analysis in customer service-related areas
Must be a prior recipient of the Oscar Washington, Jr. Educational Fund Scholarship
Currently enrolled and pursuing an undergraduate degree program, masters or doctorate degree
Senior candidate with graduation dates of December 2021
Minimum 3.0 GPA
Office and Field work. Some situations might require ability to work in adverse climate conditions and physical nature of work may require walking long distances in uneven off-road environments. Some travel may be necessary.
Primary Location: Arkansas-Little Rock
Job Function :Students / Early Careers
FLSA Status :Nonexempt
Relocation Option: No Relocation Offered
Union description/code :NON BARGAINING UNIT-NBU
Number of Openings :1
Req ID: 102792
Travel Percentage :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the full statement.
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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