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Johnson Matthey Strategic Account Manager in Little Rock, Arkansas

Together for a cleaner, healthier world.

Johnson Matthey, a FTSE 250 organization, is a global leader in sustainable technologies specializing in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organizations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.

The Strategic Account Manager will lead the company’s efforts to grow existing relationships with key and Strategic Medical Device Components accounts. The Strategic Account Manager will represent our entire range of products and services to their assigned customers. This person will provide leadership, direction, and solution-oriented thinking to link the customer’s and MDC’s operation teams. This individual will ensure advocacy for the customer and work closely with internal stakeholders to provide solutions that fulfill our customers’ needs with speed, accuracy, and exceptional communication.

Your responsibilities:

  • Operates as the lead point of contact for any and all matters specific to assigned customers

  • Develop and foster long lasting customer relationships by working directly with assigned customers

  • Work to understand customer requirements and be able to hold both the customer and MDC accountable to commitments

  • Develop and manage revenue goals for each assigned customer and construct strategies to optimize margins and expand revenue

  • Ensure strategic account plans are developed and continually updated in line with the Company’s strategic plans and with alignment with our strategic customer’s needs and expectations

  • Analyses the impacts of any changes to strategic customer’s purchase patterns or requirements and communicates to internal stakeholders accordingly and collaborate on action planning

  • Communicate to each customer specific mechanisms which will lead to higher customer satisfaction (i.e., blanket orders, forecast meetings, level loading, supply agreements, quality business reviews, KPIs)

  • Analyses sales and marketing data to determine the most effective strategies to increase sales with assigned customers

  • Maintain a monthly revenue forecast for all assigned customers

  • Manage supply contracts with guidance and approval from Finance, Sales, and Legal

  • Work closely with Sales Coordinators to ensure quotes, contract reviews, order acknowledgements and product returns are completed accurately and timely

  • Work closely with Business Development Managers to complement MDC’s value and offerings

  • Travels within assigned territory to conduct face-to-face meetings with existing and potential customers by planning and organizing daily work schedule

  • Other duties may be assigned

Requirements for the role:

  • MBA or Advanced Degree

  • Demonstrated experience (7+ years) in Operations, Supply Chain, Engineering, or Project/Account Management with Medical Devices or a related field

  • Demonstrated experience of internal and external manufacturing operation systems and processes (MRP, capacity, level-loading, and team structure)

  • Strong Microsoft Office aptitude, specifically in Excel and PowerPoint, desirable

  • Proven account/project management experience, able to stay very well organized

  • Fluency with Profit and Loss (P&L) statements and full understanding of the associated components and how they impact profitability

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

  • Experience in delivering client-focused solutions based on customer needs

  • Excellent negotiation skills

  • Excellent verbal and written communication/presentation skills

  • Highly responsive customer service attitude

  • Data analysis expertise desirable

How you will be rewarded:

We offer a competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 20 days annual leave (varies for shift- based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing – for you and your family.

We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities.

We’ll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We’ll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we’re self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. We’re passionate about making a difference and delivering a better tomorrow for us and for you – a cleaner and healthier world, today and for future generations.

Johnson Matthey is open for discussion on job share and flexible working patterns.

How to apply:

If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com (https://wd3.myworkday.com/matthey/d/pex/home.htmld) )

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:  Johnson Matthey Privacy Notice (https://matthey.com/en/website-information/privacy-notice)

You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.

We appreciate the time and effort taken in completing an application.

By applying for this role and creating an account you are agreeing to Johnson Matthey Privacy Notice (https://matthey.com/en/website-information/privacy-notice)

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com (https://wd3.myworkday.com/matthey/d/pex/home.htmld) )

Are you as curious about the world as we are? Do you want to make a real difference to people's lives? A career at JM will provide the stimulation you need, giving you the opportunity to work with like-minded people on an exciting mix of projects.