Vontier Service Specialist - E-Mobility in Little Rock, ArkansasArgentina
This role is responsible for providing customer support for e-Mobility products and working closely with the broader Gilbarco service teams to ensure delivery requirements. This role will ensure outstanding field and remote service for Gilbarco e-Mobility connected hardware products (DCFC & L2 chargers) leveraging Gilbarco Veeder-Root’s network of service providers, software tools, and relationships with equipment vendors. Additionally, this role will help execute e-Mobility service and maintenance contracts.
Be the technical support expert for e-Mobility hardware deployments.
Work with GVR service organization and service contractors to coordinate pre-install site surveys, installation and commissioning.
Be the single point of contact for incoming field issues and work with GVR service organization, hardware suppliers and GVR service contractors to resolve field issues.
Coordinate processing of in-warranty claims and out of warranty work using GVR Service management systems and broader GVR service organization.
Knowledge of product line to answer customer questions and support service and parts transactions associated with service of the EV Charging products.
Assist in developing training content for deployment to field technicians.
Coordinate and make available parts needed to fix issues or to meet specific SLAs with customers.
Manage and coordinate availability of SIM cards for connectivity enabled hardware deployments.
Track and report on a periodic basis all active issues till resolution
Provide feedback to product management on repeat/ chronic issues that need resolution with suppliers.
Identifying improvements to systems and/or processes utilizing the Vontier Business System (VBS) tools.
Use standard operating procedures (SOPs) for successful operations of the function
Execute to role relevant safety, quality, delivery and inventory KPIs.
Gilbarco Veeder-Root (GVR) requires that all employees comply with the GVR Health, Safety and Environment (HSE) Policy, as well as the Vontier Code of Conduct.
Experience in technical support of engineered B2B products. E-Mobility Charging products preferred.
Excellent problem-solving skills – the ability to analyze situations with limited data and provide reasonable solutions leading to high customer satisfaction.
Goal focused, reputation for delivery, passion for service excellence.
Effective time management, planning, organization, tracking and follow-up to ensure customers and/or assignments are resolved and/or responded to in a timely manner.
Experience managing work through field technicians.
Highly organized, with the ability to effectively manage the impact of competing priorities and tasks and coordinating multiple stakeholders to resolve complex issues.
Independent problem solving and decision making.
Managing multiple priorities and tasks.
Excellent written and verbal communications skills coupled with effective customer facing skills.
Resilience, persistence, and determination
An ability to listen, demonstrate empathy and gain people’s trust at all levels.
A strong commitment and demonstrable experience of driving customer satisfaction
Strong skills in general office software tools, including Excel, Word, Powerpoint.
Required skills: Education, Experience / knowledge, Role specific skills
Minimum Bachelors’ degree
Minimum 5 years of service delivery
The base compensation range for this position is $77K to $90K per year. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days per year, 12 paid holidays per year.
The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
WHO WE ARE
The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com .
WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .
"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
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